Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Gutierrez

Harlingen

Summary

Dynamic professional with a proven track record in guest relations and complaint handling, honed across roles at Target and other notable companies. Excelled in reducing wait times and enhancing customer satisfaction through exceptional communication and computer skills. Demonstrated strong empathy and teamwork, significantly improving service levels and sales outcomes.

Overview

7
7
years of professional experience

Work History

Guest Advocate

Target
06.2024 - Current
  • Provided prompt assistance at checkout counters, reducing wait times for guests during peak hours.
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Assisted guests with purchases, ensuring accurate transactions and efficient payment processing.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
  • Created and maintained detailed database to develop promotional sales.

Server

Chedders
04.2020 - 10.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Increased sales significantly by upselling higher-end products to customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Sales Associate

Kate Spade
12.2019 - 04.2020
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Built relationships with customers to encourage repeat business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.

Host

Olive Garden
01.2018 - 12.2019
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Maintained up-to-date knowledge of menu offerings and daily specials to accurately inform guests about their options.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

High School Diploma -

Harlingen High School South
Harlingen, TX

Skills

  • Exceptional communication
  • Strong empathy
  • Stress tolerance
  • Guest relations
  • Complaint handling
  • Customer service
  • Computer skills
  • Guest accommodations
  • Teamwork and collaboration

Timeline

Guest Advocate

Target
06.2024 - Current

Server

Chedders
04.2020 - 10.2024

Sales Associate

Kate Spade
12.2019 - 04.2020

Host

Olive Garden
01.2018 - 12.2019

High School Diploma -

Harlingen High School South

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Faith Gutierrez