Faith Hamilton
Collinston,LA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Process Technician and Lead Operator
Ouachita Contract Medicine
Monroe, LA
02.2025 - Current
- Main contact for production, quality, warehouse, and maintenance teams during operations.
- Operated and maintained equipment to ensure optimal performance and compliance with safety protocols.
- Monitored production processes for efficiency and accuracy, reporting any discrepancies promptly.
- Conducted routine inspections of machinery to identify maintenance needs and prevent downtime.
- Perform setup, changeover, startup, cleaning, and sanitation of filling and packaging lines(bottles, tubes, jars, label machines).
- Checking machines and materials before startup.
- Ensure continuous production, quick thinking accompanied with any troubleshooting for few stops or problems on the line.
- Complete all documentation per GMP and GDocP and ensure that all information recorded is accurate, including calculations.
Packer 2
Berry Global
Monroe, LA
01.2024 - 02.2025
- Operated automated machines
- Accurately performed quality test and completed all paperwork into system.
- Operated packaging machinery to ensure efficient product assembly.
- Inspected products for quality assurance and compliance with safety standards.
- Collaborated with team members to streamline packing processes and reduce delays.
- Maintained organized work areas, adhering to cleanliness and safety protocols.
- Packaged products accurately, preventing damage during transportation and handling.
- Supported training of new staff on proper packing procedures and equipment use.
- Adapted quickly to new packaging techniques and materials as required.
Sales Associate, Receptionist
First Class Auto Sales
New Orleans, LA
01.2020 - 05.2022
- Main contact for production, quality, warehouse, and maintenance teams during operations.
- Operated and maintained equipment to ensure optimal performance and compliance with safety protocols.
- Monitored production processes for efficiency and accuracy, reporting any discrepancies promptly.
- Conducted routine inspections of machinery to identify maintenance needs and prevent downtime.
- Perform setup, changeover, startup, cleaning, and sanitation of filling and packaging lines(bottles, tubes, jars, label machines).
- Checking machines and materials before startup.
- Ensure continuous production, quick thinking accompanied with any troubleshooting for few stops or problems on the line.
- Complete all documentation per GMP and GDocP and ensure that all information recorded is accurate, including calculations.
Education
Associate of Arts - Business Administration And Management
Baton Rouge Community College
Baton Rouge, LA05-2022
Skills
- Customer service
- Active listening
- Data entry
- Critical thinking
- Customer relations
- Computer proficiency
- Problem resolution
- Process flows
- Operational efficiency
- Continuous improvement
- Preventive Maintenance
- Sales training
Timeline
Process Technician and Lead Operator
Ouachita Contract Medicine
02.2025 - Current
Packer 2
Berry Global
01.2024 - 02.2025
Sales Associate, Receptionist
First Class Auto Sales
01.2020 - 05.2022
Associate of Arts - Business Administration And Management
Baton Rouge Community College