Faith Hayden
Maverick Charters
Homer,AK
2027
years of professional experience
I enter every environment with professionalism, a positive attitude and a zeal for improvement in both myself and whatever project i am working on. Years of being in the charter industry has given me a strong work ethic, stress management in high pressure environments, and in the moment problem solving capabilities. I believe strongly in "whatever job, big or small, do it well or not at all" and take pride in the work I do and the people I work for.
Work History
Charter Boat Captain
- Manage daily operations, ensuring all fishing gear and boat maintenance is ready to go.
- Trained crew members on all operational procedures and emergency response protocols.
- Coordinated with clients to ensure customized charter experiences and satisfaction.
- Developed routes based on weather conditions, ensuring timely arrivals and guest comfort.
- Resolved onboard issues swiftly, making necessary accomodations, and maintaining a positive experience for all passengers.
- Implemented process improvements that enhanced operational efficiency and reduced downtime.
- Conducted informative tours for passengers, sharing knowledge about local history, wildlife, and points of interest.
- Ensured compliance with all federal regulations by maintaining proper certifications and adhering to maritime laws during voyages.
Charter Boat Captain
Front Desk and Booking
- Developed and maintained accurate records of bookings using reservation management systems.
- Maintained up-to-date knowledge of tours and fishing charters including: pricing, experience and availability to provide accurate information to clients
- Assisted in resolving booking discrepancies, improving overall accuracy and efficiency.
- Coordinated with clients to confirm reservations and handle inquiries effectively.
- Maintained accurate records of bookings and customer interactions in database systems.
Deckhand
- Assisted in vessel maintenance, ensuring cleanliness and operational readiness.
- Collaborated with crew members to execute daily tasks effectively such as: tying and managing fishing gear, Keeping Clients safe and knowledgeable, filleting fish, and more.
- Supported training of new crew members on operational duties and safety practices.
Deckhand
Seamstress
Back of House
Education
Merchant Mariner - OUPV Near Coastal
CPR Certified
High School Diploma
Skills
Willingness to learn
Upbeat Attitude
Operational planning
Problem-solving
Attention to detail
Multitasking
Effective communication
Adaptability and flexibility
Customer relations
Teamwork
Rudimentary knowledge of Excel
Microsoft Word
Powerpoint
and Photoshop.
Timeline
Charter Boat Captain
Maverick Charters
2023 - CurrentRead More
Charter Boat Captain
Central Charters
2021 - 2023Read More
Front Desk and Booking
Rainbow Tours
2016 - 2019Read More
Deckhand
Alaska Costal Marine
2016 - 2020Read More
Deckhand
Rainbow Tours
2016 - 2021Read More
Seamstress
NOMAR
2022 - 2023Read More
Back of House
Fritzcreek General Store
2016 - 2019Read More
US Coast Guard Licensed Captain
Merchant Mariner - OUPV Near Coastal
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American Heart Association
CPR Certified
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Jefferson City Highschool
High School Diploma
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