Faith Hutchins
Bank of America
Elkton,United States
9
years of professional experience
Credit Assistant Specialist with experience assisting clients facing financial challenges by assessing account situations, providing tailored assistance solutions, and ensuring compliance with regulatory and company standards. Skilled in customer service, account analysis, documentation, problem-solving, and relationship management, with a strong focus on delivering accurate resolutions and positive customer experiences.
Work History
Credit Assistant
1 Year 2 Months- Achieved top-ranked performance within months of joining Bank of America, ranking #1 on the team and in the Top 20% nationally while exceeding key performance metrics, including 153% of dollars collected to target, 105% bucket clearance, and 100% MAPS compliance.
- Generated the highest number of client hardship program enrollments during On-the-Job training, demonstrating an exceptional ability to build client trust, identify financial assistance opportunities, and deliver impactful customer solutions early in tenure.
- Enhanced team engagement and operational communication by voluntarily leading performance reporting, team communications, recognition initiatives, and event planning, increasing visibility of key metrics and fostering a collaborative high-performing team culture.
Sales Associate
5 Years 2 Months- Delivered exceptional service and product recommendations that strengthened customer loyalty and supported revenue objectives.
- Maintained consistent accuracy in cash handling, transactions, and store procedures while supporting loss-prevention efforts
- Assisted with onboarding new team members and contributed to efficient store operations through collaboration, adaptability, and dependable execution.
Teacher
3 Years 9 Months- Supported children in achieving key developmental milestones and school-readiness skills through individualized learning strategies and structured classroom experiences.
- Built strong partnerships with parents through proactive communication and collaborative goal setting, earning consistent trust and positive feedback.
- Created a positive, organized learning environment that fostered student growth, supported team collaboration, and maintained high standards of educational excellence.
Host Trainer
3 Years 3 Months- Trained and mentored new hostesses, accelerating onboarding success and reinforcing customer service standards.
- Built a reputation for delivering exceptional guest experiences through effective communication, professionalism, and problem resolution.
- Supported seamless front-of-house operations by coordinating service flow, managing guest volume, and strengthening team collaboration.
Education
Associate of Arts - Elementary Education
- Dean's List: Fall 2023 and Fall 2021
- The Kiwanis Club of Elkton Memorial Scholarship Recipient
- Collegium de Vinum Gala Scholarship Recipient
- Bettie Murray Memorial Scholarship Recipient
- Professional Development: Classroom Positivity and Basic Health and Safety
Skills
Process Improvement
Workflow Optimization
Operational Readiness
Business Continuity
Change Support
Procedure Development
Root-cause Analysis
Financial Analysis
Forecasting
Risk Identification
Governance
Validation
Executive Reporting
Cross-Functional Leadership
Knowledge Transfer
Advanced Excel
Microsoft 365 & Copilot
Visio
Alteryx
Tableau
Workiva
SAP/eLedger
Timeline
Credit Assistant
Bank of America
08.2025 - CurrentRead More
Teacher
Tri-State Christian Academy
09.2021 - 06.2025Read More
Sales Associate
Bath & Body Works
06.2020 - 08.2025Read More
Host Trainer
Cracker Barrell
08.2017 - 11.2020Read More
Cecil College
Associate of Arts from Elementary Education
Read More