Faith Isaiah
Sumner
Summary
Dedicated professional with a strong hospitality background at Hilton, excelling in housekeeping and customer service. Proven ability to enhance guest satisfaction through effective teamwork and exceptional communication. Skilled in maintaining high cleanliness standards and adhering to safety protocols, ensuring a safe and welcoming environment for all guests.
Overview
4
4
years of professional experience
Work History
Housekeeper
Hilton
07.2025 - Current
- Cleaned and sanitized guest rooms to ensure high standards of hygiene and comfort.
- Maintained inventory of cleaning supplies, ensuring timely replenishment for operational efficiency.
- Assisted in training new housekeeping staff on procedures and safety protocols.
- Reported maintenance issues promptly to enhance guest satisfaction and property upkeep.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
Packing, Shipping, and Receiving Assembler
Amazon
10.2024 - 01.2025
- Operated packaging machinery to ensure efficient product assembly and accurate labeling.
- Collaborated with team members to maintain organized shipping and receiving areas for optimal workflow.
- Implemented safety protocols to minimize workplace accidents and ensure compliance with company standards.
- Inspected incoming shipments for quality assurance, identifying discrepancies and reporting issues promptly.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Associate
McDonald's
06.2022 - 08.2022
- Operated point-of-sale systems ensuring accurate transactions and customer satisfaction.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Collaborated with team members to ensure timely service during peak hours, improving workflow efficiency.
- Enhanced customer satisfaction by effectively resolving complex issues and delivering exceptional service consistently.
Education
High School Diploma -
Enid High
Enid, OK05.2024
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Hospitality background
- Customer-oriented
- FLUENT IN ENGLISH
- Exceptional communicator
- Hardworking
- Able to lift 60 lbs
Timeline
Housekeeper
Hilton
07.2025 - Current
Packing, Shipping, and Receiving Assembler
Amazon
10.2024 - 01.2025
Associate
McDonald's
06.2022 - 08.2022
High School Diploma -
Enid High