Faith Jones
Garland,TX
Summary
I am a proactive and reliable multitasker with excellent organizational skills. I am able to prioritize customers' needs and coordinate their daily basic care needs. I am a highly motivated team player with excellent communication skills, both verbal and written. I am able to communicate clearly, professionally, and empathetically, which has resulted in remarkable customer service skills. I have a strong attention to detail, and I exhibit ownership and empowerment with strong integrity and passion.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Life Insurance Agent
Primerica
03.2023 - 11.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided a exceptional customer service experience
PSR/CSR
CVS Specialty
11.2022 - 01.2023
- Responsible for providing a high level of customer service to clients and prospects
- Filling Orders and providing customer support and assistance
- Input Entered Data Entry Accurately inputting data from various sources into our database
- Exceptional customer services experience, personalized interactions and strong emotional connection between customer and the brand
- Maintained a positive empathetic and professional attitude toward customers at all times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Reduced stress for patients and families through effective communication and empathetic support.
Executive Assistant
AmendPro
01.2021 - 11.2022
- Tackled and addressed top-level, High-priority issues with professional administrative discretion
- Entered Data Entry Accurately inputting data from various sources into our database Systems
- Performed data quality checks to ensure accuracy and completeness
- Adhered to company policies and procedures regarding data confidentiality and security
- Facilitating Meetings/Events with internal and for senior management and updated calendars
- Managed and tracked expenses to meet company budget requirements.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Executive Assistant
Networking Queens LLC
05.2018 - 06.2019
- Maintained store standards
- Tackled and addressed top-level, High-priority issues with professional administrative discretion
- Experienced in variety of point-of-sale systems
- Provided very strong customer service to internal /external
- Planning promotional campaigns for new products or specials.
- facilitated meetings, coordinated travel, and managed calendars.
Education
BUSINESS MANAGEMENT
Collin County COLLEGE
01.2020
Skills
- Verbal and written communication skills
- Teamwork, and problem-solving skills; analytical skills
- Typing Proficiency
- Strong organizational/analytical skills to monitor and track
- Technical Support
- Decision making and technical expertise
- Meet deadlines and work well under pressure
- Customer Service
- Detailed /Results Oriented
- Conflict Resolution
- Flexibility
- Preparation
- Customer Focus
- Microsoft Word
Certification
CYBER SECURITY 2023
Timeline
Life Insurance Agent
Primerica
03.2023 - 11.2023
PSR/CSR
CVS Specialty
11.2022 - 01.2023
Executive Assistant
AmendPro
01.2021 - 11.2022
Executive Assistant
Networking Queens LLC
05.2018 - 06.2019
BUSINESS MANAGEMENT
Collin County COLLEGE
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