Faith Kelso
Indianapolis,IN
Summary
Proven track record of enhancing team efficiency and customer satisfaction at Incora, leveraging strong problem-solving skills and a positive attitude. Excelled in roles requiring attention to detail and teamwork, notably improving order accuracy and productivity. Skilled in customer service and safety protocols, consistently contributing to a safer, more efficient workplace.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Team Member
Incora
1110 Smith Rd Plainfield Indiana
11.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance..
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Pulled orders quickly to maintain demanding productivity goals.
- Improved efficiency within the team by sharing knowledge of optimal picking routines.
Pharmacy Tech in Training
CVS Pharmacy
39 Bypass Martinsville Indiana
06.2023 - 11.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Answered incoming phone calls and addressed questions from customers.
Baker
Country Club Of Decatur
135 N Country Club Rd, Decatur, IL 62521
02.2022 - 06.2023
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained accurate inventory of baking supplies and ingredients.
- Consistently met deadlines for catering orders by effectively prioritizing tasks according to urgency.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Demonstrated adaptability in adjusting recipes based on available ingredients or dietary restrictions upon request.
- Developed recipes for new products and improved existing recipes.
- Cleaned and maintained kitchen equipment and oven.
- Prepared dough for variety of pastries, cakes and breads.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Manager on Duty
Subway
4887 Kentucky Ave 46241
07.2020 - 01.2022
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
- Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
- Monitored workflow to improve employee time management and increase productivity.
Team Member
Pattonair USA
5777 Decatur Blvd, Indianapolis, IN 46241
08.2019 - 11.2020
- Scanned packages and boxes and moved to loading dock for shipment.
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Ensured compliance with industry regulations, maintaining up-to-date knowledge on packaging standards and guidelines.
- Improved package efficiency by developing innovative packaging designs and materials.
Education
High School Diploma -
Ben Davis High School
Indianapolis, IN01.2020
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Collaboration and Teamwork
- Following Instructions
- Cash Handling
- Cleaning
- Flexible Schedule
- Computer Skills
- Safety understanding
- Training and mentoring
Certification
Pharmacy tech in training
Timeline
Team Member
Incora
11.2023 - Current
Pharmacy Tech in Training
CVS Pharmacy
06.2023 - 11.2023
Baker
Country Club Of Decatur
02.2022 - 06.2023
Manager on Duty
Subway
07.2020 - 01.2022
Team Member
Pattonair USA
08.2019 - 11.2020
High School Diploma -
Ben Davis High School