Faith Kendricks
Maumelle,AR
Summary
Professional Call Center Customer Service Representative committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
8
8
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprises
05.2021 - 02.2025
- Managed customer calls efficiently in fast-paced call center environment
- Handled customer inquiries, payments and service requests
- Documented, researched and resolved customer service issues
- Utilized various software programs such as CRM systems, order management tools, and communication platforms effectively
- Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions
- Navigated multiple computer systems and utilized search tools to find information
CAREGIVER
The Californian
03.2019 - 04.2021
- Assisted patients by providing dignified personal care
- Kept client and family members informed about care plans
- Reported changes in physical, mental and emotional conditions to nursing staff
- Used medical software programs to document patient care
- Recorded completed activities to support medical administration
- Delivered empathetic, compassionate and person-centered care to all patients
- Implemented strategies for managing challenging behaviors in clients with cognitive impairments or mental health issues
DAYCARE SUPERVISOR
Woodland Family Worship
07.2017 - 02.2019
- Maintained top-notch educational standards underpinned by successful policies and procedures
- Grew attendance through successful promotional strategies, attracting new families to program and maintaining high enrollment
- Balanced program offerings against financial resources with careful management of day-to-day and special activities
- Monitored students' progress and provided assistance in resolving problems
- Improved student behavior with positive reinforcement techniques and good parent relations
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees
Education
HIGH SCHOOL DIPLOMA -
Putnam City North
Oklahoma City, Oklahoma06.2016
Skills
- Salesforce
- Order and Refund Processing
- Data Entry
- Technical Support
- Microsoft Office
- Billing
- CRM Software
- LiveChat Support
- Zendesk
- Customer service
- Adaptability and flexibility
- Active listening
- Customer satisfaction measurement
Timeline
CUSTOMER SERVICE REPRESENTATIVE
Sykes Enterprises
05.2021 - 02.2025
CAREGIVER
The Californian
03.2019 - 04.2021
DAYCARE SUPERVISOR
Woodland Family Worship
07.2017 - 02.2019
HIGH SCHOOL DIPLOMA -
Putnam City North
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