Faith Kiefer
Kalamazoo,MI
Summary
Detail-oriented Criminal Justice graduate with over 3 years of customer service experience and participation in the Cold Case Program at Western Michigan University that is partnered with the Michigan State Police. I am skilled analyzing evidence, with strong critical thinking and time management abilities.
Overview
7
7
years of professional experience
Work History
Deli Clerk
Harding's Friendly Market
2023.05 - Current
- Delivered customer service by greeting customers, answering questions, taking orders, and providing product information to enhance shopping experience.
- Served customers promptly while offering tailored product recommendations to meet their needs.
- Operated deli equipment, including slicers and scales for food preparations.
- Increased customer satisfaction by delivering timely service during peak hours.
- Ensured cleanliness and organization of deli area and food display to create inviting atmosphere.
Student Investigator
Cold Case Program, Western Michigan University
2025.08 - 2025.12
- Collaborated with the Michigan State Police on cold cases.
- Conducted thorough investigations on unsolved homicide/kidnapping cases.
- Analyzed evidence and witness statements for critical insight
- Reviewed case files to identify leads and develop follow-up strategies.
- Maintained organized files for all investigative activities to ensure easy access.
- Compiled detailed reports to communicate investigative findings and insights.
Middle School Tutor
Parkway Learning Center Housing Commission
2019.08 - 2022.06
- Developed and executed effective study strategies to enhance students' test-taking skills.
- Facilitated weekly review sessions before exams to ensure students were prepared for the assessment.
- Assisted with test prep, math support, and proofreading assignments to enhance academic performance.
- Fostered open communication to create a supportive and engaging learning environment.
Education
Bachelor of Science - Criminal Justice
Western Michigan University
Kalamazoo, MI2026-05
Skills
- Customer service
- Strong work ethic
- Critical thinking
- Time management
- Problem solving
- Evidence evaluation
- Organizational skills
- Multitasking
Timeline
Student Investigator
Cold Case Program, Western Michigan University
2025.08 - 2025.12
Deli Clerk
Harding's Friendly Market
2023.05 - Current
Middle School Tutor
Parkway Learning Center Housing Commission
2019.08 - 2022.06
Bachelor of Science - Criminal Justice
Western Michigan University