Faith Kirk
Newmarket,NH
Summary
Dynamic and driven service professional with extensive experience in fine dining and event service. Proven track record in enhancing member/guest satisfaction through exceptional customer service and comprehensive wine knowledge. Skilled in high-volume table management and critical thinking. Consistently delivering elevated experiences in upscale environments.
Overview
8
8
years of professional experience
Work History
Server / Bartender
Abenaqui Country Club
07.2024 - Current
- Provided exceptional customer service to enhance member / guest dining experiences.
- Managed order accuracy and timely delivery for optimal guest satisfaction.
- Collaborated with kitchen staff to ensure smooth service flow during peak hours.
- Assisted in training new staff on club procedures and menu offerings.
- Delivered elevated service for private events, dinners, and VIP clienteles in an upscale dining environment.
- Built rapport with members.
- Adapt quickly to high-energy, late -night shifts with professionalism and enthusiasm.
- Demonstrate refined knowledge of wine, fine dining etiquette, and locally sourced ingredients
- Train new staff on service flow and hospitality standards, maintaining the clubs high-end reputation.
General Manager
Cardi's Furniture / Ashley Home Store
11.2017 - 01.2024
- Managed day-to day operations of both Cardi's Furniture and Ashley Home Store locations.
- Directed daily operations to enhance customer satisfaction and drive sales growth.
- Implemented training programs to develop staff capabilities and improve service delivery.
- Analyzed inventory management processes to reduce costs and optimize stock levels.
- Maintained a strong sales floor presence to directly engage with customers and close sales.
- Collaborated with marketing teams to launch promotional campaigns, increasing brand visibility.
Education
Bachelor of Arts - Graphic Design
Notheastern University
Boston, MAAssociate of Arts - Secretarial Arts
Katharine Gibbs School
Boston, MASkills
- Fine Dining and Event Service
- Comprehensive wine knowledge
- High-Volume Table Management
- Critical Thinking
- POS System Proficiency
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server / Bartender
Abenaqui Country Club
07.2024 - Current
General Manager
Cardi's Furniture / Ashley Home Store
11.2017 - 01.2024
Bachelor of Arts - Graphic Design
Notheastern University
Associate of Arts - Secretarial Arts
Katharine Gibbs School