Brandon Higgins
Las Vegas
Summary
Enthusiastic and reliable hospitality professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized food server with experience in upscale restaurant environments. Effective creator of service structures with thoughtful organization.
Overview
20
20
years of professional experience
Work History
Server / Bartender
TWIN CREEKS STEAKHOUSE
03.2023 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Fine Dining Server
C.KNIGHTS STEAKHOUSE
09.2021 - 02.2023
- Increased sales significantly by upselling higher-end products to customers.
- Suggested wine pairings to go with specific menu items.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Small Business Owner
GEMINI FENCING
06.2018 - 11.2022
- Provided surrounding areas with custom made fencing
- Perimeter fencing, livestock enclosures
- Deer fencing and custom gardening fencing
Fine Dining Server
FIX @ THE BELLAGIO
01.2014 - 05.2018
- Developed extensive knowledge of both food & beverage menus
- Extended my new and old world wine knowledge
- Anticipates guests needs and wants
Fine Dining Server
RED SQUARE, MANDALAY BAY
06.2010 - 11.2013
- Recommend and describe featured wines to guest
- Ensure proper orders are being conveyed to the kitchen
- Provide descriptive and detailed nightly specials
Fine Dining Server
CHINA GRILL, MANDALAY BAY
05.2004 - 07.2010
- Highlight wine pairing and daily specials
- Executed the consolidation of cash and credit cards for all tables
- Checked on guests to verify satisfaction with each course
Education
University of New Mexico
Albuquerque, NMSkills
- Excellent verbal communication skills
- Fine Dining Expertise
- Proficient knowledge of wine and spirits
- Aloha Micros POS proficient
- Upselling Skills
- Servsafe Certified
Timeline
Server / Bartender
TWIN CREEKS STEAKHOUSE
03.2023 - Current
Fine Dining Server
C.KNIGHTS STEAKHOUSE
09.2021 - 02.2023
Small Business Owner
GEMINI FENCING
06.2018 - 11.2022
Fine Dining Server
FIX @ THE BELLAGIO
01.2014 - 05.2018
Fine Dining Server
RED SQUARE, MANDALAY BAY
06.2010 - 11.2013
Fine Dining Server
CHINA GRILL, MANDALAY BAY
05.2004 - 07.2010
University of New Mexico
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