Joshua Hernandez-Santora
Las Vegas,NV
Summary
Enthusiastic and seasoned server with engaging personality and flexible approach. Looking to provide smooth, seamless service with an attention to detail, a respect for teamwork, a drive to sell, and a passion to make every guest encounter an experience they will remember.
Overview
9
9
years of professional experience
Work History
Server
Twin Creeks Steakhouse
10.2023 - Current
- Full knowledge of menu items and their ingredients and allergies, with proficient knowledge of wine and beverage program and their pairings.
- Proficient at guiding guests through steak selections and textures while ensuring their understanding of meat temps and recommended accompaniments.
- Seamlessly guide guests through flavor profiles and cooking processes brought to you by executive chef Jaimee Pepe.
- Ensure smooth and friendly service while maintaining fine dining practices, and consistently providing an attentiveness and attitude that makes every guest feel their service needs are met beyond expectation.
- Cultivate warm relationships with new and regular customers, while simultaneously cultivating a collaborative, team-oriented environment among staff.
Server
Tavern On The Green
09.2015 - 09.2023
- Developed deep understanding of menu items/wine and beverage department/specials, allowing for detailed and accurate descriptions to customers, being mindful of any allergies/dietary restrictions and preferences.
- Maintained top 5 in sales, cover average, and tip percentage in a pool of 60-65 servers.
- Designated VIP Server of events, providing specialized service to A-list celebrities while maintaining professionalism and catering to their needs within ability of restaurant.
- Steering guests to different areas of menu to ensure full experience/higher cover average, while being sensitive to their particular needs.
Education
High School Diploma -
Union City High School
Union City, NJ08.2011
Skills
- Detail Oriented
- Fast Learner
- Customer Service
- Critical thinking and problem solving
- Multitasking Skills
- Proficient Wine/Spirits Knowledge
- POS experience (MICROS, HEARTLAND)
- Fine Dining Experience
- Quality Control
- Food and Beverage Pairings
- High-Volume
- VIP experience
- Wine Service
- Steps of Service
Timeline
Server
Twin Creeks Steakhouse
10.2023 - Current
Server
Tavern On The Green
09.2015 - 09.2023
High School Diploma -
Union City High School
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