Faith Kitchens
Fayetteville,NC
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
Work History
Stock Clerk (SSA)
Solution One Industries
Fort Liberty, United States, NC
09.2023 - Current
- Located items from information on pick tickets (MRO) and verified location of bin, national stock number, quantity being pulled, and location being delivered.
- Received, inspected parts, and verified national stock number, quantity, before storing in assigned location and processing into G-Army system (GCSS - Army)
- Preformed daily inventories to maintain 100% accuracy and researched any discrepancies in G-Army.
- Preformed monthly shelf life to maintain product quality, removed any expired item and notified supervisor.
- Distributed receiving items in assigned location.
- Relocated items to keep repair parts organized.
Data Entry Clerk
ServiceMax
Killeen , TX
08.2022 - 02.2023
- Scanned hard copy and electronic versions of documents, invoices and supporting documents into company database
- Research discrepancies in invoices and find supporting documents
- Coded vendor invoices for accounting office according to company procedures
- Electronic filing and completed other clerical tasks
- Communicated with other departments to resolve issues.
BDC Service Representative
ServiceMax
Killeen , TX
10.2021 - 08.2022
- Documented detailed calls and complaints using call center's Customer Relations Management (CRM) database
- Maintained and updated appointment calendars, by scheduling and confirming
- Called no shows and cancellations to reschedule
- Correlated with service advisors, mechanics, and service manager to help resolve issues
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Fulfillment
Target
Harker Heights, TX
10.2020 - 05.2021
- Fulfilled orders accurately to surpass customer expectations for online shopping experiences
- Finished all tasks and job duties, adhering to deadlines to avoid delays
- Worked cashier to checkout customers if needed.
General Merchandise
Target
South Portland, ME
03.2020 - 10.2020
- Pushed, stocked and rotated products in multiple departments while staying on schedule
- Tagged merchandise for sale and retagged sales items with new pricing to increase sales chance
- Answered phone calls for specific department to help customers locate item.
File Clerk
AutoMax
Killeen, TX
06.2016 - 08.2019
- Filed for accounting office, service department, and parts department
- Files included: accounts receivable, accounts payable, sales jackets, repair orders, and parts sales invoices
- Maintained archive filing and researched archive requests.
Education
High School -
Harker Heights High School
Harker Heights, TX06.2016
Some College (No Degree) -
Central Texas College
Killeen, TXSkills
- Google Sheets
- Google Docs
- Customer Service
- Filing management
- CRM Software
- Microsoft Office
- GCSS - Army
Accomplishments
- SSA Employee of The Month - December 2023
- SSA Employee of The Month - May 2024
Training
- Some Forklift Training
Timeline
Stock Clerk (SSA)
Solution One Industries
09.2023 - Current
Data Entry Clerk
ServiceMax
08.2022 - 02.2023
BDC Service Representative
ServiceMax
10.2021 - 08.2022
Fulfillment
Target
10.2020 - 05.2021
General Merchandise
Target
03.2020 - 10.2020
File Clerk
AutoMax
06.2016 - 08.2019
High School -
Harker Heights High School
Some College (No Degree) -
Central Texas College
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