Faith Link
Pensacola,FL
Summary
Highly-skilled and driven medical professional with over 6 years working in a hospital setting. Passionate about perpetuating company values through impeccable work, ethics, and drive. Detail-oriented and committed to maintaining the highest quality control and patient care standards. Adept in a variety of software applications for EMR maintenance.
Overview
10
10
years of professional experience
Work History
Specialty Biller and Collector
Parkview Health
02.2022 - Current
- Posted invoice payments by disbursing amounts via check, electronic transfer or bank draft to patient accounts on regular basis
- Analyzed complex Explanation of Benefits forms
- Adhered to established standards to safeguard patients' health information
- Prevented financial delinquencies by working closely with managers to resolve billing issues before becoming unmanageable
- Utilized various software programs to process customer payments
- Executed billing tasks and recorded information in company databases.
- Followed up with appropriate parties to obtain prompt payments.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Crisis Services Assistant
YWCA
09.2020 - 11.2020
- Participated in professional development and training opportunities to enhance clinical skills
- Assisted clients in identifying community resources and connecting with appropriate services
- Collaborated with other professionals to plan and coordinate care for clients
- Received crisis calls from domestic violence victims
- Completed intake forms with domestic violence victims who entered the shelter
- Monitored cameras within the shelter
Certified Lab Assistant
Parkview Health | Cancer Institute
09.2017 - 02.2019
- Demonstrated flexibility working in a fast-paced and ever-changing environment
- Demonstrated competence in collecting lab samples for testing by performing venipunctures, finger sticks and heel sticks for both adult and pediatric patients
- Prepared samples for centrifugation, aliquoting and preserving sample integrity
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
- Utilized empathy by helping reduce fear, or anxiety and optimize cooperation in patients
- Performed clerical duties by answering telephone calls to offer hospital information, answer questions, and direct calls to staff
- Also created and updated list of all supplies needing restocked
- Perfected registration duties by assisting with CPT coding and billing tasks, and reviewing patient records for accuracy and completeness through EMR software EPIC
Senior Plasma Center Technician
Biolife Plasma Center
11.2014 - 09.2017
- Set up, maintained and verified sterility of lab equipment and tools
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results by following established safety protocols and standards
- Performed finger sticks on clients and centrifuged blood samples as outlined in clinical protocols
- Collected and documented patient medical information such as blood pressure, temperature, and weight
- Directed patients to exam rooms, fielded questions, and prepared for nurse examinations
- Assisted with onboarding new clients and securing paperwork completion
- Performed venipunctures on clients, assigned to supervise a section of clients donating, and effectively documented and labeled donated plasma
- Used receptionist skills by greeting incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Performed medical records management, including filing, organizing and purging documents
Education
Bachelor of Science - Psychology - Applied Behavior
Purdue Global University
Indiana11-2027
H.S. Diploma - undefined
Northrop High School
06.2012
Skills
- Communication
- Customer/Client relations
- Electronic Records Management
- General Accounting
- High-volume Transaction Posting
- Interpersonal Communication
- Problem-Solving
- Teamwork
- Time management
- Data entry proficiency
- Funds allocation
Timeline
Specialty Biller and Collector
Parkview Health
02.2022 - Current
Crisis Services Assistant
YWCA
09.2020 - 11.2020
Certified Lab Assistant
Parkview Health | Cancer Institute
09.2017 - 02.2019
Senior Plasma Center Technician
Biolife Plasma Center
11.2014 - 09.2017
H.S. Diploma - undefined
Northrop High School
Bachelor of Science - Psychology - Applied Behavior
Purdue Global University
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