Faith Lomonte
Erie,PA
Summary
Dependable Team Member experienced in customer service, cash handling, and workplace safety. Delivered accurate order processing and friendly guest support while contributing to effective teamwork that enhances operational efficiency. Focused on improving customer satisfaction through problem-solving, training new team members, and maintaining a clean and safe work environment.
Overview
4
4
years of professional experience
Work History
Team Member
Nothing Bundt Cakes
Erie, PA
11.2025 - Current
- Greeted guests and processed orders using POS system with accurate, friendly service.
- Prepared boxed orders, packaged desserts, and presented products to brand standards.
- Assisted with cake frosting, decorating, and finishing tasks for daily production needs.
- Maintained clean workstations, dining areas, and equipment following food safety procedures.
- Stocked ingredients, packaging supplies, and retail displays to support smooth operations.
- Supported team members during rush periods while prioritizing speed and order accuracy.
- Learned menu offerings, product details, and service steps to improve guest interactions.
- Completed closing tasks, organized back-of-house areas, and prepared store for next shift.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and a professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted with onboarding of new employees.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Streamlined workflow for increased efficiency, introducing digital tool for task management.
- Reduced wait times for customers by implementing a more efficient checkout process.
- Maintained a clean and orderly store environment, ensuring a pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
- Increased sales through effective product placements and persuasive communication skills.
- Monitored and verified merchandise for proper prices and labels.
Team Member
Connies Ice Cream and Presque Isle Pizza
Erie, PA
06.2022 - 05.2024
- Managed multiple projects simultaneously by prioritizing tasks and adjusting workload to meet deadlines.
- Achieved high level of customer service with thorough product knowledge and attentive assistance.
- Participated in community events, strengthening store's local engagement and reputation.
- Ensured compliance with health and safety regulations, conducting regular checks and staff training.
- Fostered positive work environment, leading by example and offering support to team members as needed.
Education
High School Diploma -
McDowell High School
Erie, PA06.2026
Skills
- Customer service
- Cash handling
- Money handling
- Complaint resolution
- Team collaboration
- Adhering to instructions
- Point of sale
- Facility sanitation
- Leadership
- Safety compliance
- Teamwork and collaboration
- Creative problem-solving
- Workstation organization
- Goal achievement
- Leadership qualities
- Employee training
- Problem-solving
- Client relationship management
- Team development
- Sales strategies
- Facility maintenance
- Area maintenance
Timeline
Team Member
Nothing Bundt Cakes
11.2025 - Current
Team Member
Connies Ice Cream and Presque Isle Pizza
06.2022 - 05.2024
High School Diploma -
McDowell High School