Faith Lubaton
Kihei,Hawaii
Summary
Forward-thinking with solid history of accomplishment in the world of restaurant/hospitality industry and customer service industry settings. Keep operations smooth and consistent to maintain company stability and sustainability. Articulate and personable leader with excellent program management, strategic planning and operational oversight abilities. Always seeking to improve customer experience.
Overview
19
19
years of professional experience
Work History
BAKER/Prep Cook
Black Rock Pizza
Kihei, HI
06.2023 - Current
- Attention to detail. Ensure cleanliness and safety standards, maintain inventory, and operate cooking equipments. Plan menus, mix ingredients and prepare food according to recipes standard to ensure quality food.
ASSISTANT VICE PRESIDENT - PERSONAL BANKER
AMERICAN SAVINGS BANK
KIHEI, HI
10.2022 - 05.2023
- Assist customers with their various banking or financial needs, including opening checking and savings accounts, obtaining mortgage loans, and investments. Building, expanding, and retaining existing client relationships while providing an exceptional client experience.
MANAGER
Round Table Pizza, Inc
Kihei, HI
11.2017 - 03.2023
- To coordinate the activities of the staff to deliver quality products and service to customers. Recruiting and training and supervising staff. Agreeing and managing budgets. Ensuring compliance with licensing, hygiene and health and safety legislation. Promoting and marketing the business. Overseeing stocks and levels and ordering supplies.
CUSTOMER SERVICE REPRESENTATIVE
COMCAST - TRANSCOM WORLDWIDE PHIL.
PHILIPPINES, Phil
01.2013 - 01.2015
- Answer customer telephone calls regarding existing accounts
- Respond to questions and concerns about services and escalate calls appropriately
- Upgrade service and offer additional service packages or options
- Concictantlv improve customer satisfaction
- Answer customer telephone calls regarding existing accounts
- Respond to questions and concerns about services and escalate calls appropriately
- Upgrade service and offer additional service packages or options.
- Consistently improve customer satisfaction through expert resolution of conflicts, issues and concerns.
CASHIER
Pizza Hut Inc
PHILIPPINES, Phil
01.2005 - 01.2013
- Processing credit card payments, accepting cash payments and making change, and using a point of sale (POS) system for transactions.
- Issue receipts refunds, change or tickets.
- Redeem stamps or coupons.
- Cross-sell or upsell products.
- Resolve customer complaints and concerns.
HOSTESS
PIZZA HUT INCORPORATED
PHILIPPINES
01.2005 - 01.2013
- Greet and acknowledge guests and seat patrons by escorting them to assigned table, or communication delays and offer additional services such as beverages to keep them occupied while waiting
- Present menus, create personal dining experience, answer questions and offer information on menu items, beverages and specials
- Accept and organize reservations, and prioritize reservations to accommodate customers
- Addressed guest request or complaints, and escalated major complaints to manager.
MARKETING SPECIALIST
PIZZA HUT INCORPORATED
PHILIPPINES
01.2005 - 01.2013
- Selling a quality product and services to customers
- Distributing promotional information and personally connecting with target buyers
- Target Market are Schools in order to make a high volume of sales to the company's success
- Teaching a class, hosting a demo inside the restaurant while providing quality products and services.
SERVER
PIZZA HUT INCORPORATED
PHILIPPINES
01.2005 - 01.2013
- Serve fresh, hot food while delivering exceptional customer and promoting restaurant's brand and image
- Record and input customer orders into automated POS system and ensure correct input to minimize errors
- Promptly report complaints to member of the management teams
- Package to-go order items into bags and place drink orders into carries.
- Always put a smile on every customers faces.
Education
COMMERCE, MAJOR IN BUSINESS MANAGEMENT -
LA CONSOLACION COLLEGE - BACOLOD
Skills
- Wide knowledge in Customer Service
- Excellent communications both oral and written
- Marketing Strategist
- Ability to work in a team
- Great organizational and leadership skill
- Experience with Microsoft Office - Word and Excel
Accomplishments
- BEST IN MARKETING - 12/19/06
- CREW OF THE MONTH - 12/19/06
- BEST IN MARKETING - 12/17/07
- BEST IN MARKETING (Highest PC Sold) - 06/05/08
- 100% Customer Monitoring System (Best Customer Service) - 12/20/12
- TOP ONE AGENT - BEST IN CUSTOMER SERVICE REPRESENTATIVE - 10/25/14
References
- Vanessa Moreno - Branch Manager, AVP American Savings Bank Kihei (808) 205 3928
- Louie Esposo - Store Manager Round Table Pizza Kihei (808) 205 3039
- David Williams - Lead Chef, Shift Supervisor Black Rock Pizza Kihei (808) 318 0495
Timeline
BAKER/Prep Cook
Black Rock Pizza
06.2023 - Current
ASSISTANT VICE PRESIDENT - PERSONAL BANKER
AMERICAN SAVINGS BANK
10.2022 - 05.2023
MANAGER
Round Table Pizza, Inc
11.2017 - 03.2023
CUSTOMER SERVICE REPRESENTATIVE
COMCAST - TRANSCOM WORLDWIDE PHIL.
01.2013 - 01.2015
CASHIER
Pizza Hut Inc
01.2005 - 01.2013
HOSTESS
PIZZA HUT INCORPORATED
01.2005 - 01.2013
MARKETING SPECIALIST
PIZZA HUT INCORPORATED
01.2005 - 01.2013
SERVER
PIZZA HUT INCORPORATED
01.2005 - 01.2013
COMMERCE, MAJOR IN BUSINESS MANAGEMENT -
LA CONSOLACION COLLEGE - BACOLOD
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