Faith Martinez
Belton ,TX
Summary
Accomplished Sales Associate with a proven track record at Marshalls and Perfume Palace, enhancing customer satisfaction and fostering repeat business through exceptional service and an outgoing personality. Skilled in problem-solving and time management, significantly contributing to a positive shopping environment and inventory management. Demonstrates teamwork and collaboration, ensuring a welcoming store appearance and efficient transaction processing.
Overview
3
3
years of professional experience
Work History
Sales Associate
Marshalls
Temple, TX
09.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Sales Associate
Perfume Palace
Killeen, TX
06.2021 - 09.2023
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Managed inventory to ensure product availability, contributing to uptick in sales.
Education
High School Diploma -
Belton High School
Belton, TX05.2023
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Exceptional customer service
- Outgoing personality
- Cash handling
Timeline
Sales Associate
Marshalls
09.2023 - Current
Sales Associate
Perfume Palace
06.2021 - 09.2023
High School Diploma -
Belton High School