Faith McGowan
Hamilton,NJ
Summary
Proven Office Manager at RWJ University Hospital Hamilton, adept in office administration and maintaining confidentiality, significantly enhanced inter-departmental communications and streamlined operations. Skilled in Microsoft Office and customer service, demonstrating a fast-learning ability and a knack for multitasking. Achieved a notable increase in operational efficiency and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Kitchen Clerk
Foley's Family Market
11.2022 - 10.2023
- Maintained a clean and organized workspace, adhering to health and safety regulations.
- Assisted in menu planning, incorporating seasonal ingredients for fresh and innovative dishes.
- Increased customer satisfaction by addressing dietary restrictions and preparing customized meals upon request.
- Prepared salads, appetizers, and desserts for orders.
- Enhanced kitchen efficiency by streamlining ingredient inventory management and storage.
- Eased peak-time pressures, multitasking between various responsibilities within the kitchen environment efficiently.
- Demonstrated knowledge of safe food handling and sanitation.
- Collaborated with team members to consistently deliver exceptional culinary experiences for guests.
- Arranged food items in display cases and retail areas for purchase.
- Promoted positive workplace culture, fostering strong relationships among diverse team members.
- Delivered consistent results under pressure during busy periods, maintaining composure throughout hectic shifts.
- Ensured timely meal preparation by effectively coordinating with chefs and other kitchen staff.
- Improved recipe execution by carefully measuring ingredients and following precise instructions from chefs.
- Reduced food waste through implementing proper food handling and storage techniques.
- Managed stock rotation effectively, minimizing spoilage while maintaining a well-stocked pantry at all times.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Managed time to juggle multiple tasks simultaneously with ease.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Transported food items from storage areas to kitchen for prepping.
- Followed recipes and chef instructions to prepare food correctly.
- Unloaded food deliveries and stored items in proper locations for easy access.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Learned other teammates' work tasks to train as backup.
- Monitored food temperatures and quality throughout shifts.
- Cleaned and maintained work areas, equipment and utensils.
- Loaded dishes, glasses and tableware into dishwashing machines.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Followed food safety practices and sanitation guidelines.
- Maintained composure and work quality while under stress.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Stocked and rotated food items according to expiration dates.
- Lifted and carried heavy materials.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Assisted in setting up and breaking down kitchen stations.
- Monitored food temperature, discarding items not stored correctly.
- Pushed, pulled and transported large loads and objects.
- Operated food slicers, grinders and chopper in accordance with safety guidelines.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Office Manager
RWJ University Hospital Hamilton
10.2002 - 05.2006
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed office operations while scheduling appointments for department managers.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Coordinated special projects and managed schedules.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Reported to senior management on organizational performance and progress toward goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Maintained electronic filing systems and categorized documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and updated records and files to maintain document compliance.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Education
Nursing
Rider University
Lawrenceville, NJNursing
Mercer County Community College
Trenton, NJHigh School Diploma -
Holy Cross High School
Delran, NJ06.1994
Skills
- Keyboarding skills
- Appointment Scheduling
- Organization
- Office Administration
- Verbal and written communication
- Customer Service
- File Management
- Document Preparation
- Calendar Management
- Microsoft Word
- Microsoft Outlook
- Microsoft Excel
- Confidentiality understanding
- Sales Support
- Schedule Management
- Complex Problem-Solving
- Multi-Line Phone Systems
- File systems management
- Report Writing
- Mail distribution
- Database Administration
- Digital File Management
- HIPAA guideline compliance
- Record preparation
- Inter-office communications
- Meeting Support
- Proofreading expertise
- Developing presentations
- Data Verification
- Business Correspondence
- Travel Arrangements
- Cross-Functional Communication
Timeline
Kitchen Clerk
Foley's Family Market
11.2022 - 10.2023
Office Manager
RWJ University Hospital Hamilton
10.2002 - 05.2006
Nursing
Rider University
Nursing
Mercer County Community College
High School Diploma -
Holy Cross High School
Similar Profiles
Jessica PaulsenJessica Paulsen
Bartender at Foley's Backstreet GrilleBartender at Foley's Backstreet Grille
SAVITOJ SODHISAVITOJ SODHI
Machine Operator at Foley's CandiesMachine Operator at Foley's Candies
Timothy EgartTimothy Egart
NA at Johnny Foley's Irish House RestaurantNA at Johnny Foley's Irish House Restaurant