Faith McGuire
Coal Valley,IL
Summary
Accomplished Assistant Manager at Goodwill of the Heartland, adept in suggestive selling and complex problem-solving, significantly enhancing customer satisfaction and loyalty. Expert in training new hires and streamlining operations, demonstrated across various roles, including managing high-volume events at V.I.P’s Corner Bar and Grill. Proven track record in boosting team efficiency and performance through effective leadership and operational skills. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes.
Overview
10
10
years of professional experience
4
4
Certification
Work History
Bartender/Server
V.I.P’s Corner Bar and Grill
2023.03 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Served high customer volumes during special events, nights, and weekends.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol to maintain a talented team.
Assistant Manager
Goodwill of the Heartland
2019.10 - 2024.04
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bartender
Anna’s Village Tap
2023.04 - 2023.12
- Maintained impeccably clean, attractive and well-stocked bar area.
- Created attractive bar displays by strategically arranging bottles and glasses.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Store Manager
The Hungry Hobo
2016.02 - 2019.06
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Interacted well with customers to build connections and nurture relationships.
Team Member
Dairy Queen
2014.04 - 2023.07
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
United Township High School
East Moline12.2014
Skills
- Suggestive Selling
- Menu Memorization
- New Hire Training
- Complex Problem-Solving
- Cash Register Operation
Certification
- Basset Certification
- Food Handlers Certificate
- Food Allergens Certificate
- Sexual Harassment Prevention Certification
Timeline
Bartender
Anna’s Village Tap
2023.04 - 2023.12
Bartender/Server
V.I.P’s Corner Bar and Grill
2023.03 - Current
Assistant Manager
Goodwill of the Heartland
2019.10 - 2024.04
Store Manager
The Hungry Hobo
2016.02 - 2019.06
Team Member
Dairy Queen
2014.04 - 2023.07
United Township High School
- Basset Certification
- Food Handlers Certificate
- Food Allergens Certificate
- Sexual Harassment Prevention Certification
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