Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Faith McKinney

Wyoming,MI

Summary

Devoted to managing product assets at all High Profile retail locations. Providing a comprehensive knowledge and training of inventory, retail operations, merchandising, and sales to help oversee and provide direction on cycle counts and full physical inventories, adjustments and reconciliations to mitigate loss, intake processes and procedures, and delivery schedules for all HP Locations. Aiming to partner with Area Managers & Dispensary teams to ensure operational efficiencies and compliance with state & local laws.

Overview

10
10
years of professional experience
1
1
Certification

Work History

RETAIL INVENTORY SHIFT LEAD

HIGH PROFILE - GR 44TH
09.2021 - Current
  • Ensuring proper inventory management control within a high-volume store
  • Decreasing WIP percentage by +10% on a weekly basis for 6 consecutive months
  • Full understanding & comprehensive knowledge of Metrc/Dutchie
  • Handled product zoning, organization and stocking with extreme detail and customer awareness
  • Provided expert guidance in operational organization, process execution and floor efficiency
  • Set clear goals for team members and assured accountability with positive reinforcement to change behaviors
  • Scheduling and performing daily cycle counts each week; including Quarterly Full Retail Inventories
  • Training 12 employees in retail inventory operations/transfers
  • Communicating in a timely manner, on a daily/weekly basis with Store GM, Area Manager, Buyer, & Compliance Specialist
  • Maintaining active knowledge of incoming inventory and on hand inventory levels
  • Resolving product/manifest/invoice discrepancies at store level
  • Implementing new storage & organizational techniques for proper product flow
  • Actively participating in weekly/biweekly team meetings with Michigan's HP inventory specialists, buying & marketing team
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions

PHONE AUDIT SCHEDULER

H.W. KAUFMAN FINANCIAL GROUP, INC.
09.2020 - 09.2021
  • Acts as a liaison between the Phone Audit Manager and Phone Auditors to facilitate the flow of workload
  • High Call Volume averaging 8-12 calls per hour during business hours
  • Assists with determining needs, scheduling, pending, and closing audits
  • Communicates audit needs to the insured to help ensure information is prepared for the Phone Auditor
  • Maintains and updates contact notes on each assigned job in AuSum
  • Makes calls to check on status of information including insurance agent calls
  • Handles all calls in a professional and welcoming manner and uses tact when explaining this process and reasoning for the inquiry
  • Attaches information and adds progress notes as it becomes available in AuSum
  • Assigns audits to Phone Auditors once information is received
  • Other duties as assigned

GENERAL MERCHANDISE INVENTORY TEAM LEAD

MEIJER
01.2014 - 06.2020
  • Responsible for maintaining and replenishing stock
  • Controlling and correcting the balances on hand of product being distributed to the store
  • Sending remedies and overstock deduction requests to the corporate office
  • Stocking, organizing, and merchandising the Health & Beauty Care/General Merchandise departments overall
  • Responsible for having managed both 1st and 2nd Shift team members within the GM Departments
  • Maintaining the Purchase-to-Sales ratio in the bakery, which kept the department full, while minimizing stock loss
  • Leading a team of Meijer employees to consistently place among the top performing backrooms companywide, while meeting scheduling efficiency standards
  • Lead a shrink initiative, which drastically improved stock loss by 10%
  • Sent to numerous stores across the region to revive faltering softline and general merchandise departments
  • Pushed and stocked product in multiple departments and consistently met time targets
  • Maintained up-to-date knowledge of store sales, payment policies and security standards
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs
  • Pushed and stocked product in multiple departments and consistently met time targets.
  • Created inviting environment for customers by maintaining store organization and cleanliness
  • Executed revised sales plans and reset zones to incorporate new merchandise
  • Kept sales floor clean, neat, and well-stocked for customers, helping to drive consistent sales with professional arrangements

Education

Bachelor of Science - Health Information Technology

Davenport University
Grand Rapids, MI
04.2021

Associate in Arts in General Studies/Counseling Psychology -

GRCC
Grand Rapids, MI
12.2018

Skills

  • Effective multi-tasker with demonstrated ability to prioritize
  • 2 year's experience working with DUTCHIE/METRC/KNACK/POS/Inventory Tracking Systems
  • Ability to drive process/performance improvements across all areas managed
  • Results-oriented; Excellent organization skills with a high attention to detail
  • 8 years of Cannabis Knowledge/Experience
  • Regulatory Compliance
  • Creative Problem-Solving/Conflict Resolution
  • Operations Management/Monitoring
  • Training Assistance/Staff Education
  • Verbal and Written Communication
  • Team Collaboration and Leadership

Certification

CPR/AED

August 2018

- Able to renew certification


Languages

American Sign Language
Limited Working

Timeline

RETAIL INVENTORY SHIFT LEAD

HIGH PROFILE - GR 44TH
09.2021 - Current

PHONE AUDIT SCHEDULER

H.W. KAUFMAN FINANCIAL GROUP, INC.
09.2020 - 09.2021

GENERAL MERCHANDISE INVENTORY TEAM LEAD

MEIJER
01.2014 - 06.2020

Bachelor of Science - Health Information Technology

Davenport University

Associate in Arts in General Studies/Counseling Psychology -

GRCC

Similar Profiles

CREATE PROFILE
Faith McKinney