Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Faith Mercado

Passaic,NJ

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Loyalty Representative

06.2021 - Current
  • Interacting with customers on a day to day basis and assessing a solution to their problem
  • Working in a team environment where we devise a plan in order to meet monthly quotas that di er from month to month
  • Participating in local community events, as well as approaching people outside of the store setting to further spread information about the company, mission and location.

Assistant

Bioreference Laboratories
04.2021 - 10.2021
  • Conducting tests, processing specimens, and performing a variety of administrative tasks depending on the nature of the lab
  • This job involves cleaning and sanitizing equipment, setting up experiments, and recording data for report writing and analysis.

Customer Service Rep

Purple Millennial
06.2020 - 08.2020
  • Through the use of face to face marketing, memorize and recite pitch to customers in various BJ’s/Sam’s Clubs locations.

Shift Lead

Walgreens
06.2019 - 05.2020
  • Provide superior customer service by assisting customers with their shopping needs, handling all customer transactions in a timely and courteous manner, and responding to customer complaints/concerns with a sense of urgency to see to their resolution
  • Attend merchandising of plan-o-grams within seasonal departments, end caps, displays and basic departments as directed by the Store Manager and/or the

Assistant Store Manager

  • Control inventory by performing proper receiving and stocking including accurate cycle counting, processing merchandise transfers according to procedures, and reporting inventory problems to the Store Manager and/or Assistant Store Manager
  • Accountable for store cash and other financial assets, reconciling cash register drawers, preparing deposits, and ordering changes from the bank as directed by the

Store Manager

  • And/or the Assistant Store Manager
  • Assist with the general maintenance and appearance of the store by ensuring a safe and pleasing environment for both customers and associates; respond to any unexpected emergencies to ensure the protection of company assets
  • Oversee that store inventory is regularly inspected
  • Ensure that all outdated product with less than 30 days until expiration is removed from the sales floor to be processed through the established returns process
  • Manage tasks and supervise store associates in those limited circumstances when the Store Manager and/or Assistant Store Manager is unavailable.

Education

High School Diploma -

Bergen County Community College
Paramus
06.2026

Skills

  • Adaptability
  • Conflict resolution
  • Flexibility
  • Managerial
  • Experience
  • Time management
  • Organization
  • Microsoft Excel
  • Microsoft Word
  • Customer Relations
  • Business Development
  • Operations Oversight
  • Loss Prevention

Certification

CVS Pharmacy, Fairview, NJ — Shift Supervisor SEPTEMBER 2018 - MARCH 2019 See above paragraph for details on shift supervisor duties for both CVS and Walgreens.

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Customer Loyalty Representative

06.2021 - Current

Assistant

Bioreference Laboratories
04.2021 - 10.2021

Customer Service Rep

Purple Millennial
06.2020 - 08.2020

Shift Lead

Walgreens
06.2019 - 05.2020

Assistant Store Manager

Store Manager

High School Diploma -

Bergen County Community College

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Faith Mercado