Faith Miller
Summary
Professional planner with focus on maintenance operations, bringing valuable experience in workflow optimization and resource management. Known for collaborative approach and achieving consistent results, ensuring reliability and operational efficiency. Highly adaptable to changing needs, leveraging skills in planning, scheduling, and problem-solving to meet organizational goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fleet Maintenance Planner
Alstom Transportation
11.2024 - Current
- Creates all maintenance and planning schedules for the vehicle maintenance department
- Plans daily maintenance schedule to include exams, wheel truing, defects, modifications, etc to ensure fleet stays within mileage tolerances within the agreed limits
- Closely monitors fleet mileage and condition status, with particular reference to the identification of defects and potential defects
- Plans resources and materials to increase depot efficiencies
- Forecasts and develops balance maintenance regimes
- Drives and monitors production in the delivery of the plan and systematically reviews performance
- Creates action plans to increase vehicle technician morale and vehicle availability
- Provides data induced graphics on performance identifying areas for improvement
- Liaises with multiple departments, including safety to optimize and standardize safety protocols and inspections including vehicle maintenance procedures
Fleet Maintenance Clerk
PSEG
01.2024 - 11.2024
- Perform clerical duties related to the operation of the Fleet Maintenance Center including the following: schedule repairs and maintenance; comply with motor vehicle regulations; obtain permits; arrange for purchase of equipment; prepare various orders, forms and records such as requisitions; arrange for the sale, disposal or retirement of equipment; maintain warranty records; process claims; communicate with vendors and Company locations etc
- Perform other miscellaneous clerical functions such as: prepare and update various manual and database records; maintain office and shop equipment budgets; prepare auditors charges; classify bills; order stationary and supplies; maintain employee safety and tool records; update vendor catalogs; operate office equipment; process mail; drive car or light truck
- Prepare and process payroll and nonconfidential personnel related records
- Perform clerical work associated with storeroom operations
- Perform work related to obtaining and disbursing petty cash
- Complete, consolidate or verify the work of others
- Assist other employees in office work; Perform other similar skilled work
Customer Service Representative
PSEG
08.2022 - 01.2024
- Efficiently handles and routes calls to correct departments when necessary and minimized supervisory callbacks and escalations
- Correctly follows escalation, order, and account procedures according to company standards
- Adheres to call center statistics and requirements
- Driving the Innovation Challenge project 'Slamming Prevention/ T.P.Scoop' towards completion to better Third Party Supplier enrollment and cancellation processes
- Train, mentor, and monitor representatives on call quality and provide feedback
Meter Reader
PSEG
03.2022 - 08.2022
- Accurately read customers’ electric and gas meters in all weather conditions
- Correctly enter reads into the handheld processor using the correct skip and trouble codes when necessary
- Follow route for efficiency and adhere to customer timely requests when applicable
- Immediately escalate serious incidents or accidents to supervisors
Officer
TSA
01.2018 - 11.2021
- Investigated thousands of passengers’ documents to ensure validity and authenticity
- Analyzed passengers’ accessible property through x-ray machine to ensure public safety while mitigating threats such as incendiaries, weapons, and explosives
- Administered resolution alarm and full body pat-downs to dissolve threats & trained new hires how to do so as well
- Physically and visually inspected passengers while conducting additional screening on accessible property when necessary
- Facilitated proper use of equipment such as calibration of explosive trace detection machines and trained counterparts in doing so as well
Child Care Worker
SCO Family of Services
05.2020 - 09.2020
- Appropriately prepared over 12 meals weekly according to the meal planner
- Energetically participated in activity programming including individual and group activities, sports, games, trips, enrichment activities, etc
- Endlessly enforced the program’s daily routine by accurately completing reports, checklists & daily point sheets
- Meticulously directed attention to and support of medical issues, student educational/vocational needs, case work, and clinical appointments
- Appropriately confronted negative behavior whenever it occurred
- Enthusiastically maintained professional, positive and encouraging relationships with all residents, family members, and agency staff
Floor Counselor
Outreach House I Residential Center
04.2019 - 08.2019
- Actively assisted caseload counselors in adolescent substance abuse and mental health treatment
- Engagingly supervised over 30 adolescents in a 24-hour facility while monitoring all movement
- Cautiously screened all adolescents, their clothes, and their belongings whenever attendance lapsed in the facility
- Critically and quickly diffused violent and verbal incidents between residents while providing a safe space for expression
Education
MBA - Project Management
SNHU
05.2025
B.A - Forensic Psychology, Addiction Studies
John Jay College
05.2019
Skills
- Salesforce
- CRM Software
- SAP Software
- Project management
- Data analysis
- Strategic planning
- Communication skills
- Problem solving
- Work order management
- Work order preparation
- Maintenance strategies
- Schedule management
- Continuous improvement
- Maintenance planning
Certification
- Microsoft Power BI AICPA
- Change Management AICPA
- Robotic Process Automation AICPA
- Data Analytics AICPA
- Strategic Analysis AICPA
- Critical Thinking AICPA
- Time Management AICPA
- Coaching vs Mentoring AICPA
- Leading vs Managing AICPA
Accomplishments
- National Society for Leadership & Success
- National Society for High School Scholars
Timeline
Fleet Maintenance Planner
Alstom Transportation
11.2024 - Current
Fleet Maintenance Clerk
PSEG
01.2024 - 11.2024
Customer Service Representative
PSEG
08.2022 - 01.2024
Meter Reader
PSEG
03.2022 - 08.2022
Child Care Worker
SCO Family of Services
05.2020 - 09.2020
Floor Counselor
Outreach House I Residential Center
04.2019 - 08.2019
Officer
TSA
01.2018 - 11.2021
MBA - Project Management
SNHU
B.A - Forensic Psychology, Addiction Studies
John Jay College
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