Summary
Overview
Work History
Education
Skills
Work Availability
Software
Timeline
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Mickhail Daniel

Operations Center Operator
Jamaica,NY

Summary

• Goal-oriented, team player who can lead projects and assist in supportive roles.

• Highly motivated, meticulous self-starter with great attention to detail.

• Problem solver with a proven track record of developing innovative solutions and creative approaches to issues that impede progress.

• Ability to work well under pressure and manage competing priorities without sacrificing quality of service.

• Proficient in Microsoft Office Suite, and Internet navigation for research purposes.

Overview

14
14
years of professional experience

Work History

Operation Center Operator

Alstom Transportation
10.2023 - Current
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
  • Collaborated with team members to ensure seamless coordination of tasks and efficient completion of projects.
  • Operated SCADA systems proficiently for remote monitoring and control of various plant functions and equipment statuses.
  • Monitored and controlled remote substation facilities using SCADA equipment.
  • Managed emergencies effectively by calmly executing appropriate safety protocols and dispatching qualified personnel during critical situations.
  • Operated automated systems to propel trains, add, remove and troubleshoot cars.
  • Used Maximo to prepare reports regarding problems encountered such as accidents, signaling problems, unscheduled stops, delays, mechanical equipments and vehicle failures.
  • Managed high call volumes while providing maintenance and emergency support.

Delivery Driver

United Parcel Service, UPS
Jamaica, NY
08.2020 - 01.2022
  • Completed 150-200 on-time deliveries daily.
  • Kept accurate, detailed mileage and fuel reports.
  • Inspected truck equipment and supplies and reported problems and safety hazards.
  • Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.

Lead Supervisor

jetBlue Airways
JFK International Airport, NY
02.2011 - 01.2020
  • Administered 6 audits daily & Coach crew members on safety and performance goals
  • Inspected apparatus, vehicles and stations for proper order and condition on daily basis
  • Tracked essential equipment contents continually, maintained constant awareness of stock levels and performed formal inventory review daily
  • Verified customers reservation and accommodate customers with special needs
  • Generated daily operational and sales reports for corrective action or continuous improvement
  • Monitored flight compliance with FAA rules, regulations and standards
  • Assessed, optimized and elevated operations to target current and expected demands

Education

High School Equivalency Diploma -

SUNY EOC Queens
Long Island City, NY
06.2008

Skills

  • Excellent listening, oral and written communications skills
  • IBM Maximo (Enterprise Asset Management Software)
  • Proficient in Microsoft Office Suite
  • Certified SCADA Operator (Supervisory Control and Data Acquisition)
  • Expert research, data collection and analyst
  • Staffing and scheduling expert
  • Risk assessment
  • Basic first aid
  • Access control software (Lenel OnGuard)
  • CCTV monitoring/ Intrusion detection

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Lenel Access Control

IBM Maximo

SCADA

Timeline

Operation Center Operator

Alstom Transportation
10.2023 - Current

Delivery Driver

United Parcel Service, UPS
08.2020 - 01.2022

Lead Supervisor

jetBlue Airways
02.2011 - 01.2020

High School Equivalency Diploma -

SUNY EOC Queens

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