Faith Mobley
Summary
Experienced support professional with a background in information technology and customer service. Skilled in troubleshooting technical issues, supporting end users, resolving problems efficiently, and providing exceptional customer experiences. Combines previous IT support experience with extensive experience in client relations, problem solving, and technology based support within the financial services industry. Known for strong communication skills, adaptability, and the ability to learn new systems quickly. Seeking to leverage both technical and customer support expertise in an IT Support Technician role.
Overview
13
13
years of professional experience
Work History
Member Experience Specialist
Civic Federal Credit Union
01.2026 - Current
- Delivered exceptional member service through phone, chat, email, and digital communication channels.
- Assisted members with account inquiries, transactions, online banking support, and product education.
- Resolved member concerns efficiently while maintaining a high level of professionalism and empathy.
- Educated members on credit union products and services, identifying solutions that aligned with their financial needs.
- Processed account maintenance requests, loan-related inquiries, and membership applications with accuracy.
- Navigated multiple banking systems to research accounts and provide timely resolutions.
- Maintained compliance with federal regulations, credit union policies, and security procedures.
- Built strong relationships with members by providing personalized service and financial guidance.
- Collaborated with internal departments to ensure seamless member experiences and issue resolution.
- Supported digital banking adoption by assisting members with mobile banking, online banking, and electronic services.
- Consistently exceeded member satisfaction and quality assurance goals.
- Managed a high volume of member interactions while maintaining accuracy and service standards.
- Recognized for outstanding member service and commitment to enhancing the member experience.
Cash Management Service Teller
Loomis Armored US
07.2025 - 12.2025
- Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.
- Separate currency, coin, and/or check deposits received from bank, ATM, and/or commercial customers providing accurate count by denomination.
- Prepare currency and/or coin change orders by denomination for each customer assigned.
Customer Service Representative, Video Repair Agent, RSC Routing Agent
Charter Communications
01.2018 - 02.2025
- While working as a Customer Service Representative Video Repair Agent, she develop skills to be comfortable troubleshooting and resolving equipment issues, walking customers through fixes that can be done themselves to assist spectrum customers with connecting self-install kits which include cable, internet and phone
- During her time with Charter Communications she have been awarded top performer, as well as Mentor for new hires.
- During my time as a RSC Routing agent she spent her time working with a team assisting customers with their appointments, advising the customer of when the technician will arrive in the event he is late, she also assist technicians by routing them to their next job of the day, if the technician need a job started or moved they can send in a message for me to complete the request, and field supervisors with moving jobs, and creating appointments
- Walking customer's through setting up cable, internet and phone services Taking payment Adding and removing services Answer billing concerns Apply credits Schedule and reschedule technician's appointments
- Data Entry backlogs Responding to etd tickets Routing jobs to technicians Scheduling and rescheduling appointments via email and phone call Calls customer if I know the technician will be late Assisting technicians via phone call/ task messages
- Handled and promptly resolved customer complaints to maintain professional relationships.
Cobra Insurance Billing and Claims
Conduent
04.2017 - 12.2017
- Coordinated with internal departments to verify charges, update patient information, and support revenue cycle efficiency
- Ensuring accurate data entry into the systems; to support compliance with all applicable local, state and federal regulations, to ensure accuracy of reporting to benefit vendors
- Reviewed patient accounts for accuracy and compliance with regulatory requirements and company policies
- Provide notification and support to employees and/or covered dependents of their right to elect COBRA Maintain records related to COBRA notifications, payments, and interactions Responsible for data entry based on employee online elections, life status change forms or benefit enrollment forms; including US, Canada and International benefits, related to various COBRA qualifying events
- Ensure employee coverage changes are updated with benefit vendors in a timely manner Answer questions regarding employee benefits Provide notification and support to employees and/or covered dependents of their right to elect COBRA Advising insurance companies of active coverage
- Provided detailed explanations to patients regarding billing statements, insurance coverage, and payment options.
- Ensure employee coverage changes are updated with benefit vendors in a timely manner Answer questions regarding employee benefits Provide notification and support to employees and/or covered dependents of their right to elect COBRA Advising insurance companies of active coverage
- Maintained thorough documentation of account activity and communications in billing software and Data path systems
Sales Associate
Sam's Club
09.2014 - 07.2017
- Provide excellent customer service to customers in the following departments as needed; Members Services, Electronics/Wireless, Photo, Jewelry and Cashier
- Utilize sales experience to assist inside marketing team with cold calls and field sales
- Sell products to wireless customers and troubleshoot prospect into accounts to find new business B2B Field sales Develops and supports Membership by providing information on Membership benefits, Processes Member refunds and exchanges in accordance with Company policies Operates hardware such as cash registers or related equipment, processes Member purchases, and assists in payments, returns, refunds, and exchanges Identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Customer Service Representative
IBM
04.2013 - 09.2016
- Provide customer service to internal customers to troubleshoot technical issues
- Follow proper channels to escalate severity levels 1 and 2 Resolve printer issues Troubleshoot problems with Outlook and Lotus Notes
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Fairfield Central High School
Winnsboro, SC06-2012
Skills
- Success centered
- Ability to effectively meet customer needs, and take responsibility for customer satisfaction
- Ability to work in fast-paced, team environment and under pressure of deadlines
- Troubleshooting and problem resolution
- Hardware and Software Support
- Microsoft Office 365
- Account Management and Password Resets
- Ticketing Systems
- Remote Support
References
References are available upon request.
Timeline
Member Experience Specialist
Civic Federal Credit Union
01.2026 - Current
Cash Management Service Teller
Loomis Armored US
07.2025 - 12.2025
Customer Service Representative, Video Repair Agent, RSC Routing Agent
Charter Communications
01.2018 - 02.2025
Cobra Insurance Billing and Claims
Conduent
04.2017 - 12.2017
Sales Associate
Sam's Club
09.2014 - 07.2017
Customer Service Representative
IBM
04.2013 - 09.2016
High School Diploma -
Fairfield Central High School