FAITH MUSA
Orlando
Summary
With a strong background in healthcare, I have developed expertise in delivering exceptional patient care and providing excellent customer service. My skills include effective communication, empathy, efficient time management, and adaptability. As an outgoing, hardworking, and self-driven individual, I am eager to continue providing exceptional patient care. However, I am not satisfied with just holding a CNA certification; my ultimate goal is to advance my career in healthcare and fulfill my dream of becoming a pediatric nurse.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Bedrock Rehabilitation and Nursing Home
08.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Patient Care Coordinator
Walmart Pharmacy
08.2024 - Current
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
Patient Care Technician
Advent Health
01.2022 - 02.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Remote Customer Service Representative
First Service Residential
10.2023 - 08.2024
- Handled customer inquiries regarding their HOA courteously and professionally
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor
Remote Apple Card supervisor/ Collection care
Concentrix
11.2022 - 10.2023
- Responsible for documenting pertinent details regarding customer's financial status and the progress of collection efforts
- Reached out to customers via telephone to inform them about their delinquent accounts while providing empathy
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions
Education
CNA Certification -
CNA Training, INC
06.2024
Basic Life Support -
American Heart Association
06.2024
High school diploma -
Griffith Highschool
05.2019
Skills
- Patience and Empathy
- Managing routines
- Critical thinking
- Problem solving
- Adaptability
- Charting
- Collecting vital signs
- Bedside manner
- Vital signs monitoring
- Dressing assistance
- Recording vital signs
- Compassionate caregiver
- Patient-focused care
- Companionship and emotional support
- Documenting behaviors
- End of life care
- Adaptable
- Healthcare ethics
- Patient relationship building
- Responding to emergencies
- Transporting patients
- Feeding assistance expert
- Compassionate Care
- Charting
- Data Entry
- Compassionate Care
- Charting
- Data Entry
Timeline
Certified Nursing Assistant
Bedrock Rehabilitation and Nursing Home
08.2024 - Current
Patient Care Coordinator
Walmart Pharmacy
08.2024 - Current
Remote Customer Service Representative
First Service Residential
10.2023 - 08.2024
Remote Apple Card supervisor/ Collection care
Concentrix
11.2022 - 10.2023
Patient Care Technician
Advent Health
01.2022 - 02.2023
Basic Life Support -
American Heart Association
High school diploma -
Griffith Highschool
CNA Certification -
CNA Training, INC
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