Summary
Overview
Work History
Education
Skills
Timeline
Generic

Faith Nwagugo

Baltimore ,MD

Summary

Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.

Overview

3
3
years of professional experience

Work History

Relationship Banker

M&T Bank
Baltimore, MD
08.2026 - Current
  • Referred clients to mortgage, loan, and credit card solutions
  • Supported compliance checks and maintained accurate customer records
  • Coordinated with other departments to ensure timely processing of customer transactions.
  • Attended industry events to promote the bank's services and build relationships with potential partners and clients.

Relationship Banker

Truist Bank
Baltimore, Maryland
01.2025 - 08.2026
  • Built long-term relationships with customers by providing personalized service and support.
  • Recommended Truist banking products based on client financial needs
  • Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
  • Compiled new customer information to open accounts and loans, collecting and verifying necessary documentation.

IT Help Desk Agent

Staples
Largo, MD
03.2024 - 01.2025
  • Delivered technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, enhancing user satisfaction.
  • Troubleshot network problems and monitored system performance to ensure optimal uptime and reliability.
  • Configured routers, switches, and other networking devices to meet company standards, facilitating seamless connectivity.
  • Installed and configured computer hardware operating systems and applications.

Education

Bachelor of Science - Information Technology

Morgan State University
Baltimore, MD

Skills

  • Customer relationship management
  • Client portfolio management
  • Portfolio management
  • Sales strategies
  • Regulatory compliance
  • Attention to detail
  • Problem-solving abilities
  • Configuration management

Timeline

Relationship Banker

M&T Bank
08.2026 - Current

Relationship Banker

Truist Bank
01.2025 - 08.2026

IT Help Desk Agent

Staples
03.2024 - 01.2025

Bachelor of Science - Information Technology

Morgan State University
Faith Nwagugo