Faith Petrides
Palmer,MA
Summary
Compassionate Case Manager experienced in stressful environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.
Overview
5
5
years of professional experience
Work History
Case Manager
Sunshine Village
05.2023 - Current
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized an informed approach to promote healing and empowerment for clients.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Provided leadership, guidance and support to staff members.
Direct Support Professional
Sunshine Village
12.2021 - 05.2023
- Developmental and implementation of active treatment and habilitation programs for individuals with developmental disabilities
- Recorded status and duties completed in logbooks for management.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living need to maintain self-esteem and general wellness.
- Guided patients to restrooms to support bladder and bowel relief requirements.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Café Manager
Barnes & Noble
10.2018 - 02.2021
- Assisting with hiring and training new employees
- Placing food orders and conducting inventory
- Supervising shifts
- Serving customers in professional and timely manners
- Work to Maintain clean and sanitary work environments
- Conducting training
- Completing weekly schedules
- Accurately achieving sales goals
- Driving business through sampling/Upselling
Education
Bachelor of Arts - Human Services & Rehabilitation
Bay Path University
Longmeadow, MA12.2024
High school diploma - Hospitality
Worcester Technical High School
Worcester, MA06.2015
Skills
- CPR/AED Certified
- Safety Care
- Business Management
- Microsoft Office
- Microsoft Word
- Excel
- Time Management
- Staff Development
Timeline
Case Manager
Sunshine Village
05.2023 - Current
Direct Support Professional
Sunshine Village
12.2021 - 05.2023
Café Manager
Barnes & Noble
10.2018 - 02.2021
Bachelor of Arts - Human Services & Rehabilitation
Bay Path University
High school diploma - Hospitality
Worcester Technical High School
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