Lauren Solis
Lake Havasu City,AZ
Summary
Knowledgeable and compassionate Nursing staff member with 9+ years of Medical Technician and Case Management experience with clients that are diagnosed with developmental disabilities, as well as a strong focus on Dementia and Alzheimer's. Diligent about serving all facets of resident medical and personal needs. Focused on delivering high-quality care to individuals of all backgrounds while protecting patient privacy, safety and promoting satisfaction with facility services.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Case Manager
Haven Health of Lake Havasu
Lake Havasu City, AZ
06.2025 - Current
- Developed individualized care plans to support patient needs and enhance treatment outcomes.
- Coordinated with multidisciplinary teams to ensure comprehensive service delivery for clients.
- Monitored client progress and adjusted care strategies based on evolving health conditions.
- Facilitated communication between patients, families, and healthcare providers to optimize care pathways.
- Submitted clinical documentation to insurance companies for continued stay authorizations.
- Held weekly Skilled Needs Review meetings once a week.
- IDT meetings for individuals with Managed Care plans.
- Conducted regular assessments to evaluate effectiveness of interventions and adherence to goals.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Case Manager II
State of Arizona Department of Economic Security
Lake Havasu City, AZ
01.2024 - 04.2025
- Facilitated client assessments to determine eligibility for services and benefits.
- Developed individualized service plans based on client needs and goals.
- Coordinated with community resources to enhance support services for clients.
- Monitored client progress and adjusted plans to ensure optimal outcomes.
- Advocated for client rights, ensuring access to necessary resources and services.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Participated in community events to promote services and engage with public.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Medication Technician
Neighbors
Lake Havasu City, AZ
08.2023 - 12.2024
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Reordered medication to maintain adequate supply.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Systematically tracked and recorded medication inventory to maintain effective control and security measures.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Reviewed patient progress to document effects of any prescribed medication.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Caregiver
SEIU, Seattle
04.2019 - 10.2021
- Medication Management
- Housekeeping
- Meal Prep
- Transportation
- Companion Care
- ADL's
- Built strong relationships with clients with developmental disabilities to deliver emotional support and companionship.
Lead Medical Technician
Orchard Park
09.2017 - 05.2020
- Delivered an exceptional level of dignity and care to each resident by listening to concerns and answering questions, developing a plan if need be while following up to seek resolution
- Proactively identified and solved complex problems impacting operations of Nursing Department
- Created communication strategies to meet client and staff objectives
- Resolved conflicts and negotiated agreements between care staff in order to reach win-win solutions to disagreements and clarify misunderstandings while delivering the quality care for the residents
- Nurse Delegated with a Diabetes focus
- Administered medications to 53 residents that had one or more of the following disabilities. Mental, physical or developmental.
- Processed all orders from MD's, in our system LTC
- Coumadin orders
- Scheduled lab draws
- Daily Charting in our system
- Oversee caregivers on shift
- Scheduled appointments for residents
- Arranged transportation
- Incident/Witness report
- Faxed PCP's with specific requests
- Developed and implemented comprehensive case management plans to address client needs and goals.
Medication Technician
Brookdale Senior Living, Fairhaven
08.2014 - 08.2017
- Administered Medication to 40 residents
- Signed off medication (Paper MAR)
- Provided dignity, and quality care to residents
- Enforced HIPPA
- Communicated with the DON on any changes with any of the residents
Education
Associate of Science - Criminal Justice
Charter College
Bellingham, WAAssociate of Applied Science - Nursing
Mohave Community College
Lake Havasu City08-2027
Skills
- Mental Health and Dementia Certified
- CPR/AED Certified
- Nurse Delegated
- Med Tech Certified
- PCA
- Fingerprint Clearance Card
- Case Management
- Proficient in PCC (Point Click Care)
- Proficient in Microsoft Outlook
- Behavior Redirection
- Individual Service Plans
Certification
- PCA - Personal Care Associate
Timeline
Case Manager
Haven Health of Lake Havasu
06.2025 - Current
Case Manager II
State of Arizona Department of Economic Security
01.2024 - 04.2025
Medication Technician
Neighbors
08.2023 - 12.2024
Caregiver
SEIU, Seattle
04.2019 - 10.2021
Lead Medical Technician
Orchard Park
09.2017 - 05.2020
Medication Technician
Brookdale Senior Living, Fairhaven
08.2014 - 08.2017
Associate of Science - Criminal Justice
Charter College
Associate of Applied Science - Nursing
Mohave Community College