Javier Mercado
San Jose,CA
Summary
Knowledgeable case manager experienced in coordinating care for mentally ill and transient individuals. Proactive, resourceful, and effective with strong knowledge of community resources. Goal; To obtain a position as a Full-time employee, and to further enrich my knowledge and experience in the Healthcare & Social Services field.
Overview
5
5
years of professional experience
Work History
Case Manager
HomeFirst Services of Santa Clara County
Santa Clara, CA
05.2022 - Current
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring for a caseload of 34 clients
- Engaged and assessed clients to identify needs, developed service plans and monitored progress towards goals
- Counseled and connected clients to available resources within the community that could help meet their needs
- Maintained accurate case files and documented client interaction, progress, or regress within clarity HMIS following department and agency policies for effective monitoring
Unit Clerk & Behavioral Health Assistant
San Jose Behavioral Health
San Jose, CA
07.2021 - 09.2023
- Assist Nursing staff with vital signs, routine headcounts(Q15), Prompt clients towards tending to their hygiene necessities, encourage patients to remain patient and follow their treatment plans & medications
- Manages situations impacting safety to the milieu, actualizing crisis prevention interventions to de-escalate conflict
- Prep 5250’s, complete Temporary conservatorship referrals to county conservatorship investigation units
- Assemble patient charts for admissions / transfers / discharges per facility policy
- Assisted nursing and medical staff in clerical duties to support patient care
- Requested or communicated patient information, exercising hospital privacy policies
- Performed data entry into an electronic health record system in accordance with HIPPA regulations
Case Manager
Crestwood Psychiatric Health Facility
San Jose, CA
11.2019 - 11.2021
- Coordinate intake enrollment assessment, care plans, facilitate and educate during interventions, Serve & Review 5150’s, 5250’s, 5260’s, and complete Temporary conservatorship referrals to( San Mateo, Sacramento, Alameda, and Santa Clara county LPS unit), facilitate 5250, writ court hearings, and fulfill 24hr Care SSA referrals on incoming patients in a calmly timed manner
- Complete, attend, and engage in Interdisciplinary treatment team meetings(IDT) with Santa Clara county liaison, and San Mateo county liaison
- Communicate in a timely manner with patient families, outpatient providers, treatment teams, and conservators to ensure understanding of treatment protocols as indicated, and current psychological presentation
- Manage caseload and assume responsibility for patient chart documentation, documentation review and ensure comprehensive treatment delivery
- Discharge to the appropriate level of care, to eliminate re-admissions.
Education
High School Diploma -
Del Mar High School
San Jose, CA06-2015
Some College (No Degree) - Business
West Valley College
Saratoga, CASkills
- SAMHSA Soar Certified
- Adult and Pediatric first Aid/CPR certified
- Adult Mental Health First Aid USA certified
- NCI/CPI certified
- Bilingual in Spanish and English
- Proficient in HMIS clarity
- Proficient in Point share click
- Proficient in Microsoft Excel and word
- Medical Terminology
- Data entry
- Organization and Multitasking
Timeline
Case Manager
HomeFirst Services of Santa Clara County
05.2022 - Current
Unit Clerk & Behavioral Health Assistant
San Jose Behavioral Health
07.2021 - 09.2023
Case Manager
Crestwood Psychiatric Health Facility
11.2019 - 11.2021
High School Diploma -
Del Mar High School
Some College (No Degree) - Business
West Valley College