Kaylah Jones
387 Lake Road, Tobyhanna,PA
Summary
My name is Kaylah Jones and I have a Bachelor's degree in Social Work. In researching your company, it is evident that you provide outstanding work to the community. I am interested in utilizing my education and experience to be a part of your team in its efforts to provide comprehensive competent services to the individuals in which you serve.
I am diligent, able to work independently, dedicated and passionate about helping others to fulfill their goals. My mission is to teach clients tools that will help them reach optimal success. I hope to contribute to enhancing their well-being and assist them with creating atmospheres where they feel safe and secure.
I have worked in diverse environments and adapt easily to my surroundings. I am responsible, take initiative, a team player, motivated and eager to learn. Working with clients has afforded me the opportunity to exhibit kindness to others, empathy and respect for the opinions and values of others. I am able to view things from various perspectives and support the ideas of my team.
My strengths are in the areas of communication, time management, organization, leadership, multi-tasking and counseling. I am skilled in treatment planning and community outreach, I successfully secured funding for transitional housing, enhancing access to vital resources for vulnerable populations. I am committed to achieving positive client outcomes through effective communication and problem-solving. It is my belief that I will be a great asset to your company.
Overview
7
7
years of professional experience
Work History
Outreach Case Manager
Northampton County Mental Health
10.2024 - Current
- SOAR Certified
- A staff member on the Rise Van - Provided services to homeless individuals in the community who are diagnosed with Mental Health and/or substance abuse.
- Conducted thorough assessments of clients'' situations, identifying issues, and goals while completing intakes including bio-psycho social assessments.
- Educated clients on available programs, benefits, and services. Referred and helped individuals obtain those resources/services that they would most benefit from.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions such as hospitalizations and crisis residence, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely. If a consumer was experiencing crisis, I would contact crisis and follow the appropriate steps for the consumer to be hospitalized voluntarily or 302.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Monitored clients' progress.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Secured county funding for consumers in Transitional Housing and individuals who are interested in Mental Health Out-patient treatment.
- Trained new case managers, raising team's overall competency and service delivery.
- Completed Trainings included SOAR Training.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Managed volunteer programs focused on providing community services to underserved populations.
- Conducted outreach activities to engage local stakeholders in programs.
- Analyzed trends and data to inform decision-making and program development.
- Advocated for social and community service programs to increase awareness and funding.
- Established and maintained relationships with key stakeholders.
- Partnered with local organizations to expand access to social and community services.
- Participated in community events to promote services and engage with public.
Nursing Assistant
Geisinger
08.2023 - 09.2024
- Improved patient satisfaction by providing compassionate and attentive care.
- Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
- Enhanced patient comfort by promptly addressing concerns and needs.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing assistant care.
- Utilized time management skills to effectively prioritize tasks while maintaining high-quality patient care standards.
- Conducted thorough pre-appointment screenings, gathering essential information from patients that allowed healthcare professionals to make informed decisions regarding appropriate treatments.
- Communicated effectively with diverse populations of patients, adapting communication style as needed for optimal understanding and rapportbuilding.
- Supported patients during difficult emotional moments, demonstrating empathy and understanding in challenging situations.
- Regularly monitored vital signs and reported any abnormal findings to supervising nurse or physician in a timely manner.
- Demonstrated flexibility by adapting quickly to changing requirements within the clinical setting based on patient needs or staff availability.
- Managed supplies and equipment inventory, ensuring all necessary resources were readily available for patient care.
- Provided support during medical procedures, ensuring patient safety and wellbeing.
- Maintained accurate medical records for effective communication among healthcare team members.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Contributed to positive teamwork dynamics by offering assistance when needed and participating actively in team discussions regarding patient care strategies.
- Educated patients and families about health conditions and self-care techniques, promoting better adherence to treatment plans.
Home Health Caregiver
United Celebral Palsy
11.2022 - 05.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
- Implemented effective strategies for addressing behavioral issues related to dementia or other cognitive impairments.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Conducted regular assessments of patients'' conditions, updating care plans as necessary.
Secretary Intern
Bloomsburg Women’s Resource Center
08.2022 - 12.2022
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Conducted research for special projects, contributing valuable insights that informed strategic decisions.
- Volunteered to help with special projects of varying degrees of complexity.
Waitress
Bailey’s Steakhouse
03.2019 - 01.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Salesperson/Cashier
Coach Outlet
06.2018 - 03.2019
- Worked to build relationships with customers and built potential for additional sales.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Developed, maintained and utilized diverse client base.
Education
Bachelor Of Social Work - Human Services
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2023
Skills
- SOAR Certified
- Dual Diagnoisis Individuals
- Problem-solving
- Case management
- Time management
- Case documentation
- Multitasking
- Conflict resolution
- Client advocacy
- Email and telephone etiquette
- Community resources
- Critical thinking
- Community outreach
- Treatment Planning
- MS office
- Patient assessment
- Discharge planning
- Medical records management
- Utilization management
- Team collaboration
- Risk assessment
- Stress management
- Vulnerable population awareness
- Client meetings
● Flexible Schedule
● HIPAA Compliance
● Dependable and Responsible
● Incident Reporting and Client Documentation
● Time Management and Organization
● Relationship Building/Interpersonal Skills
● Respectful, Compassionate
● Typing
● First Aid and Safety
● Trauma Support
● Good Decision Making Skills
● Referral and Advocacy
● Multi-Tasker
● OSHA Compliant
● Personable and Adaptable in Diverse Settings
● Crisis Intervention
Timeline
Outreach Case Manager
Northampton County Mental Health
10.2024 - Current
Nursing Assistant
Geisinger
08.2023 - 09.2024
Home Health Caregiver
United Celebral Palsy
11.2022 - 05.2023
Secretary Intern
Bloomsburg Women’s Resource Center
08.2022 - 12.2022
Waitress
Bailey’s Steakhouse
03.2019 - 01.2020
Salesperson/Cashier
Coach Outlet
06.2018 - 03.2019
Bachelor Of Social Work - Human Services
Bloomsburg University of Pennsylvania