Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Gabriela Cordova

Kenner

Summary

Knowledgeable Case Manager experienced in coordinating care for undocumented children and families. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.

Overview

6
6
years of professional experience

Work History

Case Manager

National Youth Advocate Program
10.2023 - Current
  • Maintain accurate documentation on all cases, ensuring compliance with ORR regulations and confidentiality requirements.
  • Conduct thorough assessments of clients' situations, identifying issues, goals, and necessary interventions. Assessments conducted include Initial Intake Assessment and Sponsor Assessment.
  • Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educate clients on available programs, benefits, and services
  • Collaborate with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Provide leadership, guidance and support to staff members.
  • Develop comprehensive discharge plans to transition clients to appropriate service providers in community.

Case Aide

National Youth Advocate Program
06.2023 - 10.2023
  • Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
  • Assisted case managers with coordinating necessary resources, resulting in timely service provision.
  • Participated in staff meetings to review cases, share updates, and discuss strategies for successful outcomes.
  • Provided compassionate support during crisis situations, implementing de-escalation techniques when necessary.

Registered Behavior Technician

Chatternola LLC
01.2023 - 06.2023
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.

Server

Pizza Domenica
06.2022 - 12.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Behavior Technician

Butterfly Effects Inc.
05.2022 - 08.2022
  • Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
  • Assisted clients in identifying and setting goals to promote positive behavior development.
  • Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
  • Adapted therapy materials as needed to meet the unique needs of each individual client, ensuring optimal engagement during sessions.

Server

Olive Garden Restaurant
02.2021 - 05.2022
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.

Receptionist

Topcoat Nail Bar
07.2019 - 01.2021
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Brand Representative

Hollister Co.
01.2018 - 05.2019
  • Completed floorsets, filled floor, and rang up customers.
  • Enhanced sales performance through effective communication of product features and benefits.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
  • Mentored junior team members to help them develop essential skills for success in their roles as Brand Representatives.

Education

Bachelor of Arts - Psychology And Counseling

New Orleans Baptist Theological Seminary
New Orleans, LA
05.2023

Skills

  • Case Management
  • Case Documentation
  • Client Advocacy
  • Email and Telephone Etiquett
  • Progress Evaluations
  • Certified in Adult, Child, and Infant, Pediatric CPR/AED & First Aid
  • Certified in TBRI
  • Certified in Mandatory Reporter Training
  • Certified in Safe Sleep, Reducing the Risk of SIDS and SUID
  • Certified in Preparing for a Successful Home Study Process
  • Certified in Opioid Overdose and Narcan Use
  • Certified by the National Adoption Competency Mental Health Training for Child Welfare Professionals

Additional Information

Volunteer Work at CrossRoads- Foster Families

Volunteer Work at Grace at the Greenlight- Homeless

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Case Manager

National Youth Advocate Program
10.2023 - Current

Case Aide

National Youth Advocate Program
06.2023 - 10.2023

Registered Behavior Technician

Chatternola LLC
01.2023 - 06.2023

Server

Pizza Domenica
06.2022 - 12.2022

Behavior Technician

Butterfly Effects Inc.
05.2022 - 08.2022

Server

Olive Garden Restaurant
02.2021 - 05.2022

Receptionist

Topcoat Nail Bar
07.2019 - 01.2021

Brand Representative

Hollister Co.
01.2018 - 05.2019

Bachelor of Arts - Psychology And Counseling

New Orleans Baptist Theological Seminary

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Gabriela Cordova