Faith Pettit
Summary
Current CSU student pursuing a bachelor's degree in Public Policy and Management. Highly engaged with over 3+ years of excellent customer service experience, a strong ability to multitask, and prioritize workloads with little supervision. A responsible team player who's flexible and willing to boost overall team performance and morale
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ticket Taker
Cleveland Metroparks Zoo
08.2022 - Current
- Utilized professional communication and multi-tasking skills when interacting with up to 400 customers per day, providing welcoming conversation while simultaneously processing check-ins
- Facilitated teamwork coordination when contacting managers about safety concerns
- Improved administrative efficiency by resolving customer complaints
- Informed guests by instructing them on how to reach specific locations, up to 30 times per week, increasing accessibility and creating a positive guest experience
Education
Associate of Arts -
Cuyahoga Community College
Parma, OH08-2025
Bachelor of Arts - Public Policy & Management
Cleveland State University
Cleveland, OH05-2027
Skills
- Microsoft Office
- Teamwork and collaboration
- Customer service
- Problem-solving
- Conflict resolution
- Staff training
- Verifying credentials
Certification
Ambassador Training (Cleveland Rape Crisis Center, 2025)
Timeline
Ticket Taker
Cleveland Metroparks Zoo
08.2022 - Current
Associate of Arts -
Cuyahoga Community College
Bachelor of Arts - Public Policy & Management
Cleveland State University