Joandy Laviner
Norfolk,VA
Summary
Proactive team member known for exceptional problem-solving abilities and adherence to safety standards. Experience in fostering positive customer interactions and training staff, committed to enhancing organizational efficiency and service quality.
Overview
9
9
years of professional experience
Work History
Ticket Taker
Veterans Home Loans Amphitheater
Virginia Beach, Virginia
2024.03 - Current
- Provided exceptional customer service during events at the amphitheater.
- Verified customer's ticket information and scanned tickets to ensure validity for 200+ patrons each concert at the V.I.P. Gate.
- Managed crowd control to ensure safety and organization at the venue.
Driver
Lyft
Norfolk, Virginia
2017.05 - Current
- Maintained a 5 star rating with 13k rides.
- Welcomed passengers with warmth and professionalism, fostering positive interactions.
- Followed company safety and security standards, ensuring compliance and passenger safety.
Commercial Parts Professional
Pep Boys Auto Parts & Service
Virginia Beach, Virginia
2019.10 - 2021.10
- Trained new staff on customer service protocols and product knowledge to enhance team performance.
- Resolved customer complaints, contributing to high customer satisfaction levels.
- Processed 25-100 customer orders daily and handled payment transactions accurately using point-of sales-system.
House Cleaner and Office Staff
Maidpro
Chesapeake, Virginia
2017.06 - 2019.10
- Recorded cleaning schedules and client preferences to ensure personalized service for 30+ clients.
- Trained 8 new staff on Maidpro's cleaning standards to uphold service quality.
- Coordinated daily office operations and organized filing systems to support efficiency.
Education
High School Diploma -
Princess Anne High School
Virginia Beach, VASkills
- Customer service
- Attention to detail
- Time management
- Multitasking
- Organizational skills
- Problem solving
- Staff training
- Microsoft proficiency
- Multi-line phone handling
Affiliations
- Election Official- 2019-Present
Timeline
Ticket Taker
Veterans Home Loans Amphitheater
2024.03 - Current
Commercial Parts Professional
Pep Boys Auto Parts & Service
2019.10 - 2021.10
House Cleaner and Office Staff
Maidpro
2017.06 - 2019.10
Driver
Lyft
2017.05 - Current
High School Diploma -
Princess Anne High School