Faith Pierrot
Birmingham
Summary
Dedicated professional with a proven track record at Americare and Walgreens, excelling in patient care and customer service. Expert in providing emotional support and managing time efficiently. Achieved high satisfaction levels through compassionate care and effective problem-solving. Skilled in direct patient care and complaint handling, ensuring quality service and support. Currently working on CCMA certification, and very committed to making positive impact on clients' well-being and quality of life.
Overview
2
2
years of professional experience
Work History
Caregiver
Americare
10.2024 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Promoted patient's independence by establishing patient care goals.
- Provided exceptional patient care through empathetic communication and active listening skills.
Customer Care Associate
Walgreens
08.2022 - 08.2024
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Handled escalated customer concerns, achieving high levels of resolution and satisfaction.
Education
Bachelor Of Science - Biology
University of Alabama At Birmingham
Birmingham, ALSkills
- Respectful and compassionate
- Time management
- Problem-solving
- Patient care
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
- Emotional support
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- Dementia care
- Medication and appointment reminders
- Direct patient care
Languages
Haitian Creole
Native or Bilingual
Timeline
Caregiver
Americare
10.2024 - Current
Customer Care Associate
Walgreens
08.2022 - 08.2024
Bachelor Of Science - Biology
University of Alabama At Birmingham
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