Faith Rapada
Portsmouth,VA
Summary
I consider myself an experienced team leader known for encouraging a positive work environment and enhancing team capabilities. I have strong organizational skills and attention to detail, which contribute to well-organized operations and improved service outcomes.
I have hands-on experience and the talent to navigate challenges. I approach new tasks with a proactive mindset and strong problem-solving skills. I take pride in making meaningful contributions that help organizations succeed.
Overview
6
6
years of professional experience
Work History
Shift Leader
Subway
08.2019 - Current
- Supervised daily operations, ensuring compliance with food safety standards and quality control measures.
- Trained and mentored new staff in customer service protocols and efficient sandwich preparation techniques.
- Managed inventory levels, conducting regular stock assessments to minimize waste and optimize supply chain efficiency.
- Implemented process improvements that enhanced team productivity and streamlined workflow during peak hours.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Increased speed of service through effective multitasking and time management skills.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Created high-quality sandwiches by following customized orders and adhering to food safety standards.
- Greeted guests, promoted specials, and took orders.
Pharmacy Clerk
Lawrence Pharmacy
01.2025 - 11.2025
- Facilitated communication between patients, pharmacists, and healthcare providers.
- Processed customer prescriptions efficiently, verifying information for accuracy and completeness.
- Implemented organization systems for pharmaceutical products, improving retrieval times and workspace efficiency.
- Established and maintained patient profiles, updating the organizational database with current information.
- Processed payments, returns, and exchanges using the pharmacy POS system to accurately manage transactions.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Facilitated clean and organized pharmacy environment, adhering to health and safety regulations.
- Collaborated with pharmacists to streamline workflow processes, enhancing overall service delivery.
Receptionist
Olde Town Eye Care
01.2024 - 01.2025
- Managed patient scheduling and appointment reminders for optimal clinic workflow.
- Coordinated insurance verification processes to enhance patient service efficiency.
- Assisted in maintaining accurate patient records using electronic health record systems.
- Trained new front desk staff on office procedures and customer service standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed calls when necessary.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Coordinated communication between medical staff and patients to streamline service delivery.
- Transmitted documents through email or fax machine.
Education
Pharmacy Technician
Tidewater Community College
Portsmouth, VAHigh School Diploma -
American City International School
Cairo, Egypt06-2019
Skills
- Positive attitude
- Cash handling
- Strong verbal and written communication
- Creative problem solving
- Customer service management
- Team collaboration and leadership
- Team motivation
- Problem-solving
- Sales and upselling
- Strategic thinking
- Employee relations
- Multitasking Abilities
- Attention to detail
- Organizational skills
- Active listening
- Time management
- Task prioritization
- Relationship building
- Critical thinking
Languages
Arabic
Professional Working
Timeline
Pharmacy Clerk
Lawrence Pharmacy
01.2025 - 11.2025
Receptionist
Olde Town Eye Care
01.2024 - 01.2025
Shift Leader
Subway
08.2019 - Current
Pharmacy Technician
Tidewater Community College
High School Diploma -
American City International School