Faith Reames
Covington,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Lifeguard
Camelback Mountain Resorts
Stroudsburg, PA
06.2022 - Current
- Provided customer service to guests in a friendly manner.
- Utilized training, rescue techniques and proper equipment to aid distressed people.
- Used radio and digital technology to stay in constant communication with other protective service workers.
- Provided first aid care to injured patrons before paramedics arrived on scene.
- Monitored area for distress signs and acted immediately in emergencies to alleviate potential injuries or fatalities.
- Maintained constant surveillance of patrons in the swimming area at all times.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Cleaned, whipped, sweated the park
- Resolved customer complaints in a professional manner.
- Provided waivers and other safety documents for patrons to sign for legal guidelines.
Host
Texas Roadhouse
Stroudsburg, PA
02.2022 - 06.2022
- Provided customers with accurate wait times and monitored waiting list.
- Spoke with patrons to drive satisfaction with food and service.
- Greeted guests upon arrival and provided them with menus.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Assisted servers in seating guests by escorting them to their tables.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Took reservations over phone and in person.
Customer Service/FOH Team Member
Chick-Fil-A
Bartonsville, PA
08.2020 - 01.2022
- Greeted customers and answered questions related to products and services.
- Preparation of food and beverages
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
- Explained menu items, took orders and delivered food courses according to instruction.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Trained and mentored new FOH staff in restaurant procedures, food safety, and customer service standards.
- Issued receipts, refunds, credits or change due to customers.
Education
Criminal Justice
North Carolina Central University
Durham, NC05-2027
High School Diploma -
Stroudsburg High School
Stroudsburg, PA06-2023
Skills
- Communication
- Problem solving
- Guest services
- Team builder
- Organization
- Leadership
- Money management
- Strategic thinking
- Determination
- Hardworking
- Committed
- First Aid
- Strategic planner
- Direct Sales
- Calm Under Pressure
- Computer Skills
Activities
- All-Star Cheerleading
- High School Cheerleading
- Volleyball
- Honor Roll
- Student Council
- 3x NCA nominee
- Invited to Stanford summer law intensive program
- Cheer Captain
- Help coach a special needs cheer team
- Certified lash lech
- Flow Rider instructor
- Youth organizer
Certification
- First Aid
- CPR
- Certified Lash Tech
- Certified Flow Rider Instructor
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Lifeguard
Camelback Mountain Resorts
06.2022 - Current
Host
Texas Roadhouse
02.2022 - 06.2022
Customer Service/FOH Team Member
Chick-Fil-A
08.2020 - 01.2022
Criminal Justice
North Carolina Central University
High School Diploma -
Stroudsburg High School
- First Aid
- CPR
- Certified Lash Tech
- Certified Flow Rider Instructor
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