Summary
Overview
Work History
Education
Skills
Timeline
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Faith Reed

Mount Pleasant,Michigan

Summary

Faith is a seasoned Customer Associate with 2 years of experience dedicated to providing highest quality service and making customers feel welcome. Timely and situationally aware employee dedicated to supporting productive work environments. Faith has a year experience as a facilitator adept at identifying optimal curricula, developing lesson plans and aligning instruction with current learning goals. Faith is also an empathetic Direct Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents.

Overview

2
2
years of professional experience

Work History

Direct Care Worker

Kirby's AFC Home
08.2023 - Current
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Maintained clean, safe, and well-organized patient environment.
  • Assisted with daily living activities, running errands, and household chores.

Facilitator

Central Michigan University
08.2022 - Current
  • Used diverse teaching materials and motivational approaches to reduce learning gaps and instruct students.
  • Identified areas in need of improvement and implemented solutions.
  • Maintained positive, comforting environment that felt safe and inviting to individuals/students.

Customer Service Associate

Walgreens
06.2021 - Current
  • Helped 100+ customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Social Work Major/ Psychology Minor

Central Michigan University
Mount Pleasant, MI
05.2025

High School Diploma -

Saginaw Arts & Sciences Academy
Saginaw, MI
05.2019

Skills

  • Behavior Redirection
  • Active Listening
  • Problem-Solving
  • Client Requirements
  • Compassionate Client Care
  • Adaptability
  • Customer Service
  • Exceptional Communicator

Timeline

Direct Care Worker

Kirby's AFC Home
08.2023 - Current

Facilitator

Central Michigan University
08.2022 - Current

Customer Service Associate

Walgreens
06.2021 - Current

Social Work Major/ Psychology Minor

Central Michigan University

High School Diploma -

Saginaw Arts & Sciences Academy

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Faith Reed