Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Faith Renteria

Frisco

Summary

I am a dedicated and results-driven bilingual customer service professional with a proven track record of delivering exceptional support and cultivating positive client relationships. I possess eight years of experience in various customer-facing roles and am adept at addressing inquiries, resolving issues, and exceeding customer expectations. Leveraging strong communication, problem-solving, and empathy skills, I am committed to ensuring optimal customer satisfaction while contributing to the growth and success of any company.

Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.

Overview

7
7
years of professional experience
1
1
Certification

Work History

911 Call Analyst

Dallas Police Department
07.2024 - Current
  • Answer and prioritize emergency and non-emergency 911 calls, gathering critical information to ensure accurate and rapid response.
  • Dispatch police and emergency services using computer-aided dispatch (CAD) systems; maintain real-time communication with field units.
  • Document all call details and incident responses in compliance with department protocols and legal standards.
  • Operate multi-channel communication systems including radios and telephones in a high-pressure, time-sensitive environment.
  • Provide clear, calm support to distressed callers while collecting vital information for emergency services.
  • Support investigations by retrieving and organizing communication logs as needed.
  • Ensure confidentiality and data security while adhering to departmental procedures and city policies.

Case Manager

TEKsystems
05.2023 - 09.2023
  • Case Manager at Horne Company, my role is centered around providing comprehensive support and guidance to clients as they navigate various challenges and opportunities. I work closely with a diverse range of individuals and families to assess their unique needs and develop personalized plans that empower them to achieve their goals.
  • Completed over 50 cases weekly, reviewing COVID housing rental assistance applications ensuring all applications were fit to be approved for payment.
  • Maintained and organized over 50 case records, documenting interactions, assessments, plans, and outcomes. This ensured transparency, accountability, and a comprehensive historical overview of each client's journey.
  • Ensured that all documentation followed regulatory requirements and agency policies.
  • Maintained confidentiality and security of all information obtained during case management activities.
  • Contract Position 40 hours a week

COVID-19 Contact Tracer

TEKsystems
02.2021 - 03.2023
  • Contact tracer in a call center environment working with the San Diego Unified School District, supporting over 103,000 students, 13,500 employees, and 235 schools in the second-largest school district in California.
  • Conducted over 1,400 telephone interviews with individual parents whose children have been diagnosed with COVID-19 to determine exposure, assess symptoms, and provide instructions on isolation or quarantine.
  • Educated contacts on approved protocols to reduce the risk of spread.
  • Called contacts of newly diagnosed patients. Collected and recorded information on symptoms into the web-based client resource management platform.
  • Provided close contacts with approved information and instructions about quarantine procedures and, if appropriate, referred contacts for testing according to protocol.
  • Maintained confidentiality and security of all information obtained during contact tracing activities.
  • Collaborated with local health departments and healthcare providers to support contact tracing efforts.
  • Participated in ongoing training and development to maintain knowledge of contact tracing protocols/guidelines.
  • Contract Position 40 hours a week

Assistant Manager

Dollar General
10.2019 - 02.2021
  • Collaborated with store manager to lead and supervise the team to achieve sales targets, maintain customer satisfaction, and ensure company policies and procedures compliance.
  • Trained and mentored new team members and provided ongoing coaching and support.
  • Oversaw daily operations, including opening and closing procedures, cash handling, and inventory. Management, responding to incidents/emergencies, and maintaining store appearance and cleanliness.
  • Communicated effectively with team members, management, and customers to ensure smooth and efficient store operations and address any issues or concerns.
  • Developed and implemented emergency response plans for security incidents or emergencies.
  • 40-50 hours a week

Administrative Assistant

Crate-All
01.2019 - 10.2019
  • Decision-making: administrative assistants need to make independent decisions on a daily basis, addressing the best way to handle specific tasks.
  • Communications and collaboration: An administrative assistant must collaborate with other administrators and support personnel, management and clients on a regular basis.
  • Organizational skills: The ability to maintain order helps ensure executives don’t miss appointments or deadlines.
  • Writing: Their emails, letters, documents and social media posts reflect upon their employers, so they need to know how to write professionally, using proper spelling and grammar.
  • Provide front-desk coverage by managing a busy, multiline phone system, greeting guests as they enter the office, managing incoming/outgoing mail and shipments, and maintaining an organized, clean office environment.
  • Provide administrative support to senior leaders, including email correspondence and generation and distribution of memos, letters, spreadsheets, forms, and faxes.
  • Plan, organize, and schedule company meetings in the office, off-site, and via videoconference.
  • Coordinate domestic and international travel arrangements for employees.
  • Maintain filing system, contact database, employee list, and inventory.
  • Order and oversee office supplies and food deliveries for group meetings.

Education

Bachelors -

Southern New Hampshire University
01.2026

Diploma - undefined

El Paso Academy West

Skills

  • Software: MS Office/Word Salesforce Excel Share Point Systems G-Suite
  • Process enhancement
  • Trend modeling
  • BI dashboards
  • Trend forecasting

Certification

  • Health Insurance Portability and Accountability Act (HIPAA) Training
  • Covid-19 Contact Tracing (Coursera)
  • Covid Vaccine Ambassador Training
  • TCOLE License
  • CPR Certified

Languages

Spanish
Native or Bilingual

Timeline

911 Call Analyst

Dallas Police Department
07.2024 - Current

Case Manager

TEKsystems
05.2023 - 09.2023

COVID-19 Contact Tracer

TEKsystems
02.2021 - 03.2023

Assistant Manager

Dollar General
10.2019 - 02.2021

Administrative Assistant

Crate-All
01.2019 - 10.2019

Diploma - undefined

El Paso Academy West

Bachelors -

Southern New Hampshire University

Similar Profiles

CREATE PROFILE