Summary
Overview
Work History
Education
Skills
Timeline
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Faith Santiago

Faith Santiago

Store Manager
Davenport,FL

Summary

Dynamic professional with a proven track record in management at Circle K and extensive experience in customer service management. Skilled in problem-solving and excellent communication, I have significantly enhanced client satisfaction and operational efficiency. Expert in multitasking and fostering teamwork, my approach has consistently improved sales and service quality.

Overview

16
16
years of professional experience

Work History

Realtor

Keller Williams
04.2017 - 05.2021
  • Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
  • Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
  • Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
  • Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.

Customer Service Manager, Assembly Quality

Sam's Club
06.2016 - 06.2017
  • Identified opportunities and found solutions for continuous improvement.
  • Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits and reconcile weekly payroll.
  • Maintained associate payroll, benefit and performance information.
  • Organized and balanced multiple priorities within fast-paced environment.

Assistant Store Manager

Circle K Corp
08.2013 - 05.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

Attractions Trainer

Disney
05.2005 - 08.2013
  • Reduced safety incidents by consistently emphasizing the importance of adherence to safety protocols during training sessions.
  • Improved guest satisfaction by effectively training attraction team members on safety, customer service, and operational procedures.
  • Championed a culture of learning within the organization by exhibiting enthusiasm, expertise, and dedication to ongoing professional development for both self and others.

Education

Associates - Biblical Studies

Spirit Life Bible College
Irvine, CA
05.2000

Skills

  • Works well independently
  • Excellent teamwork
  • Excellent communicator
  • Problem-solving abilities
  • Multitasking
  • Customer Satisfaction
  • Time management abilities
  • Problem-solving aptitude

Timeline

Realtor

Keller Williams
04.2017 - 05.2021

Customer Service Manager, Assembly Quality

Sam's Club
06.2016 - 06.2017

Assistant Store Manager

Circle K Corp
08.2013 - 05.2016

Attractions Trainer

Disney
05.2005 - 08.2013

Associates - Biblical Studies

Spirit Life Bible College

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Faith SantiagoStore Manager