Faith Smith-Norris
Landover,MD
Summary
Dynamic team player with a proven track record at Six Flags, excelling in customer service and problem-solving. Recognized for enhancing guest experiences through effective communication and teamwork. Skilled in POS systems and maintaining organized workstations, consistently contributing to a positive and efficient environment. Adaptable and dedicated, ensuring operational excellence during peak periods.
Offering strong foundation in collaborative teamwork and customer service, eager to learn and excel in supportive environment. Conducts tasks with focus on efficiency and reliability, eager to pick up necessary skills quickly and effectively. Ready to use and develop communication and organizational skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Six Flags
04.2024 - 11.2025
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Collaborated with team members to maintain cleanliness and organization throughout the park.
- Assisted in training new employees on operational procedures and safety protocols.
- Learned all required tasks quickly to maximize performance.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Engaged guests through friendly interaction, enhancing overall visitor experience within assigned areas.
- Adapted quickly to changing situations, maintaining composure during peak attendance periods.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Education
No Degree -
Charles Herbert Flowers High School
Springdale, MD05-2027
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Following instructions
- Cleaning
- Organizing work stations
- POS systems
- Upselling techniques
- Multitasking Abilities
- Teamwork
Certification
Employee Food Safety Course and Exam - ServSafe - 4/4/2025
Timeline
Team Member
Six Flags
04.2024 - 11.2025
No Degree -
Charles Herbert Flowers High School