Faith Starbird
Derby,KS
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Patton Household, showcasing exceptional multitasking, organization, and time management skills. Leveraged attention to detail and a positive attitude to achieve significant improvements in housekeeping standards. Demonstrates a strong ability to lead, train, and motivate teams towards achieving excellence in customer service and operational goals.
Overview
15
15
years of professional experience
Work History
Caregiver
Patton Household
Derby, Kansas
02.2013 - Current
- Manage schedule for 2 adults and 4 children
- Create and implement daily routines for effective scheduling.
- Establish budgets for utilities, food and other necessities to maintain fiscal responsibility
- Coordinate medical appointments for all family members and follow up with health care providers
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
Cleaning and Organizing
Top To Bottom Cleaning
Wichita, Kansas
07.2017 - 02.2018
- Assisted with the cleaning and organizing of guest rooms, hallways, elevators, and public areas.
- Stocked paper products and cleaning supplies.
- Performed basic maintenance and cleaning.
- Stored cleaning materials properly after use.
- Performed deep cleaning tasks such as shampooing carpets or steam cleaning furniture.
- Moved furniture when necessary for deep cleaning purposes.
- Polished furniture using appropriate cleaning products.
- Taught cleaning procedures to housekeeping staff.
- Followed specific cleaning instructions provided by supervisors.
- Upheld cleaning protocols to maintain safe environment.
- Disinfected bathrooms using appropriate cleaning materials.
- Assisted with general cleaning duties such as sweeping floors, washing walls, and cleaning bathrooms.
- Disinfected surfaces regularly using appropriate cleaning materials.
- Maintained inventories of cleaning supplies.
Housekeeper
Victoria Falls Skilled Nursing
Andover, Kansas
06.2014 - 01.2015
- Emptied trash receptacles throughout the property.
- Reported any maintenance issues or damage to supervisors immediately.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Observed proper use of chemicals when cleaning various surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Disinfected telephones, light switches and other frequently touched objects.
- Responded to requests from guests regarding housekeeping needs.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Maintained and organized cleaning supplies stock.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned building floors by sweeping, mopping and scrubbing.
- Assisted in laundry services including washing, drying, and folding linens.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
- Dusted and polished fixtures and cabinet hardware to maintain sparkling appearance.
- Adhered to daily cleaning schedules and updated as needed based on demand.
Lead Sales Key Holder
Versona
Wichita, Kansas
02.2013 - 09.2013
- Trained new staff members on product knowledge, sales techniques and customer service skills.
- Resolved customer inquiries promptly and professionally.
- Developed strategies to maximize store profits and increase sales volume.
- Developed and implemented strategies to increase sales and customer satisfaction.
- Implemented company policies and procedures relating to cash handling, security systems, safety regulations and other operational matters.
- Established relationships with customers through friendly interactions.
- Performed routine maintenance tasks such as cleaning shelves or displays.
- Reviewed weekly schedules to ensure adequate staffing levels during peak hours of operation.
- Inspected merchandise regularly for quality assurance purposes.
- Organized promotional events such as special discounts or contests that increased store traffic and boosted sales revenue.
- Monitored inventory levels and ordered merchandise as needed to meet customer demand.
- Maintained accurate records of all sales transactions.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Provided feedback on employee performance, identified areas for improvement and implemented corrective actions when necessary.
- Recruited qualified candidates for open positions within the store.
- Motivated team members to reach individual and collective goals.
- Created positive working environment by recognizing employees' achievements, providing constructive feedback and addressing concerns promptly.
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Assisted in general housekeeping to maintain store image.
- Recommended, selected and located merchandise based on customer desires.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Greeted customers to determine wants or needs.
Assistant Store Manager
Motherhood Maternity
Wichita, Kansas
01.2012 - 02.2013
- Conducted regular performance reviews of staff members in order to identify areas for improvement.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Provided training to new employees on company policies and procedures.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Ensured compliance with all safety regulations throughout the store premises.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Organized store by returning merchandise to proper areas and restocked displays.
- Cleaned shelves, counters and tables to maintain organized store.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Ticketed, arranged and displayed merchandise to promote sales.
- Recommended, selected and located merchandise based on customer desires.
- Greeted customers to determine wants or needs.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Lead Sales Key Holder
Gymboree
Wichita, Kansas
01.2011 - 01.2012
- Trained new staff members on product knowledge, sales techniques and customer service skills.
- Resolved customer inquiries promptly and professionally.
- Developed strategies to maximize store profits and increase sales volume.
- Implemented company policies and procedures relating to cash handling, security systems, safety regulations and other operational matters.
- Established relationships with customers through friendly interactions.
- Reviewed weekly schedules to ensure adequate staffing levels during peak hours of operation.
- Organized promotional events such as special discounts or contests that increased store traffic and boosted sales revenue.
- Monitored inventory levels and ordered merchandise as needed to meet customer demand.
- Resolved any customer complaints in a timely manner while demonstrating excellent problem-solving abilities.
- Recruited qualified candidates for open positions within the store.
- Motivated team members to reach individual and collective goals.
- Created positive working environment by recognizing employees' achievements, providing constructive feedback and addressing concerns promptly.
- Oversaw daily opening and closing duties such as counting register funds, verifying deposits and reconciling tills.
- Managed daily operations of sales floor, including customer service, merchandising and stock replenishment.
- Assisted management in developing plans for future growth initiatives based on market research data.
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Handled customer inquiries and complaints with professionalism and patience.
- Assisted in general housekeeping to maintain store image.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Cleaned shelves, counters and tables to maintain organized store.
- Bagged or packaged purchases and wrapped gifts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Answered store and merchandise questions and led customers to wanted items.
Housekeeping & Laundry Aide
Villa Maria Nursing Center
Mulvane, Kansas
01.2010 - 01.2011
- Coordinated housekeeping activities throughout the property.
- Managed scheduling of housekeeping staff according to occupancy needs.
- Performed housekeeping duties, including laundry, vacuuming and dusting.
- Stocked housekeeping carts with supplies before each shift.
- Performed general housekeeping duties including sweeping, mopping, dusting.
- Assisted with stocking shelves with fresh linens when necessary.
- Handled sorting, washing, drying and folding of linens, blankets and other items.
- Provided excellent customer service by greeting customers, answering questions, and responding to requests.
- Operated industrial-sized washers and dryers with efficiency.
- Maintained cleanliness of laundry area by sweeping floors, wiping down machines and organizing supplies.
- Folded cleaned bedding sheets, towels, robes according to hotel standards.
- Loaded carts with clean linen to transport to designated storage areas.
Education
High School Diploma -
Derby High School
Derby, KS01-2009
Skills
- Housekeeping tasks
- Multitasking and organization
- Time management
- Excellent customer service
- Attention to detail and consistency
- Friendly, positive attitude
Timeline
Cleaning and Organizing
Top To Bottom Cleaning
07.2017 - 02.2018
Housekeeper
Victoria Falls Skilled Nursing
06.2014 - 01.2015
Caregiver
Patton Household
02.2013 - Current
Lead Sales Key Holder
Versona
02.2013 - 09.2013
Assistant Store Manager
Motherhood Maternity
01.2012 - 02.2013
Lead Sales Key Holder
Gymboree
01.2011 - 01.2012
Housekeeping & Laundry Aide
Villa Maria Nursing Center
01.2010 - 01.2011
High School Diploma -
Derby High School
Similar Profiles
Patrick EvbuomwanPatrick Evbuomwan
Psychiatric Technician at Patton State HospitalPsychiatric Technician at Patton State Hospital
William GrantWilliam Grant
Dispatcher at Patton Sales CorporationDispatcher at Patton Sales Corporation
Richard DoranRichard Doran
Cleaning Technician at Patton Building ServicesCleaning Technician at Patton Building Services