Faith Stevens
Chesterfield,VA
Summary
Adept at enhancing customer experiences and training associates, I excel at HomeGoods, TJX Companies by creatively promoting merchandise and leading quality service initiatives. My strong interpersonal skills and professional telephone voice consistently meet performance benchmarks, showcasing my ability to resolve customer issues and adapt to diverse team environments.
Overview
12
12
years of professional experience
Work History
Merchandise Coordinator/Supervisor
HomeGoods, TJX Companies
Midlothian, Virginia
04.2022 - Current
- Create retail displays to highlight particular products and drive sales according to corporate strategy.
- Respond to customer questions regarding products, prices and availability.
- Approach customers and engaged in conversation through use of effective interpersonal and people skills.
- Train new employees on company policies, job duties, and performance expectations.
- Maintain positive working relationship with fellow staff and management.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
Floor Ambassador
McCann Worldgroup/Swisspost
New York, NY
02.2020 - 03.2020
- Collaborate with teammates, create positive environment for business tenants.
- Keep stock levels across hospitality lounges; deliver mail to assigned locations
- Providing pleasant hospitality environment for tenants.
Cashier/Sales Representative
CVS Health
Chesterfield, VA
12.2017 - 12.2019
- Greet customers upon entering the store, insure an exceptional shopping experience.
- Train new cashiers, sales representatives.
- Field customer calls, answer questions, handle complaints.
- Serve as personal assistant to customers, recommend products, store deals. Verify, retrieve prescriptions for customers.
- Cash out customers in store pharmacy, main store.
- Place orders for the store as directed by the store manager.
- Print, mount photos; capture, print passport photos for customers.
Concierge/Messenger Center Representative
Complete Management Solutions
New York, NY
08.2013 - 07.2017
- Greet, confirm building access for celebrities, interviewees, building employees for Fox News, NY Post, Dow Jones, banks, law firms.
- Manage delivery, security scanning of packages.
Education
CERTIFICATE OF COMPLETION - Medical Billing And Coding
AAPC
Chesterfield, VA09.2021
Skills
- Resolving customer-facing issues
- Providing telephone customer resolution
- Interpersonal skills
- Associate training
- Customer service
- Team player
- Guest Services
- Front Desk
- Strong work ethic
- Highly Adaptable
- Professional telephone voice
Accomplishments
Home Goods - Chesterfield, VA | ASSOCIATE OF THE QUARTER
2023 and 2024
Timeline
Merchandise Coordinator/Supervisor
HomeGoods, TJX Companies
04.2022 - Current
Floor Ambassador
McCann Worldgroup/Swisspost
02.2020 - 03.2020
Cashier/Sales Representative
CVS Health
12.2017 - 12.2019
Concierge/Messenger Center Representative
Complete Management Solutions
08.2013 - 07.2017
CERTIFICATE OF COMPLETION - Medical Billing And Coding
AAPC
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