Faith Sturm
Tomball,Tx
Summary
Experienced client servicing professional with a proven track record of delivering exceptional customer service. Acknowledged for maintaining a clean and efficient work environment, contributing significantly to team achievements. Motivated service worker known for outstanding social skills, effective communication, and dedication to upholding health and safety standards. Committed to supporting team members, addressing challenges proactively, and enhancing client satisfaction through effective issue resolution. Skilled in fostering team collaboration, driving results, and demonstrating adaptability and reliability in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Client Service - Barista - Inventory Team Member
Target
06.2024 - Current
- Delivered exceptional client service by addressing concerns promptly and providing ongoing support throughout campaign execution stages.
- Built relationships through exceptional client service delivery and maintained productive networks to support business development.
- Delivered excellent client service by promptly addressing inquiries, providing insightful recommendations, and maintaining open lines of communication.
- Prepared and served high-quality coffee beverages according to customer specifications.
- Operated espresso machines, ensuring consistent beverage quality and presentation.
- Maintained cleanliness of workstations and equipment to meet health standards.
- Managed inventory levels, restocking supplies as needed to maintain efficient operations.
- Engaged with customers to understand preferences, enhancing overall satisfaction and experience.
- Implemented effective time management strategies during peak hours for improved workflow efficiency.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at shift end.
- Oversaw inventory control, accounting, and supply reports.
Memory Care Coordinator
Southern Knights Senior Living Community
04.2022 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Coordinated individualized care plans for residents, enhancing quality of life and ensuring personalized support.
- Developed and implemented engaging activities to stimulate cognitive function and social interaction among residents.
- Conducted regular assessments of resident needs, adjusting care approaches to optimize well-being and safety.
- Collaborated with families to provide updates on resident progress, fostering transparent communication and trust.
- Maintained accurate documentation of resident care activities, ensuring compliance with regulatory standards and policies.
- Assisted in the creation of a therapeutic environment by incorporating sensory stimulation activities tailored to individual needs.
- Conducted ongoing assessments of residents'' cognitive abilities, adjusting care plans as necessary for optimal outcomes.
- Developed and implemented engaging activity programs for diverse resident populations.
- Coordinated logistics for recreational events, ensuring smooth execution and resident participation.
- Assessed resident needs to tailor activities that promote physical, mental, and social well-being.
- Collaborated with healthcare professionals to integrate therapeutic activities into daily schedules.
- Monitored and evaluated program effectiveness, making adjustments based on feedback and outcomes.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Evaluated the effectiveness of activity programs through ongoing assessment and feedback from residents, families, and staff members.
- Networked with community organizations and leaders for volunteer opportunities and cooperative engagements.
Education
Lone Star College
Tomball, TXDiploma - undefined
Tomball Memorial High School
05.2023
Skills
- Emotional understanding
- Consistent patience
- Compassionate engagement
- Effective communication
- Client support
- Prioritization and scheduling
- Quickly learns and applies new skills
- Effective problem resolution
- Strong focus on accuracy
- Organizational proficiency
- Goal-focused facilitator
- Workplace safety
- Focused attention
- Collaborative teamwork
- Commitment to professional standards
- Anatomy
- Physiology
- Medical Terminology
- Vital Signs
- Operational management
- Hospitality
- Compassionate patient assistance
- Documentation
- Team player
- Attention to detail
- Friendly and outgoing
- Time management
- POS systems
- Menu memorization
- Hospitality service expertise
- Professional demeanor
- Inventory management
- Up-selling
Accomplishments
- Achieved EKG Technician Certification by completing State Level Examination with accuracy and efficiency.
- Achieved CPR Certification by completing State Level Examination with accuracy and efficiency.
- Achieved Food Handlers Certification by completing State Level Examination with accuracy and efficiency.
- Achieved OSHA 10 Certification by completing State Level Examination with accuracy and efficiency.
Timeline
Client Service - Barista - Inventory Team Member
Target
06.2024 - Current
Memory Care Coordinator
Southern Knights Senior Living Community
04.2022 - 05.2024
Diploma - undefined
Tomball Memorial High School
Lone Star College