Jasmine Watkins
Glendale,AZ
Summary
To obtain a position with a company that will challenge me to use my education, skills, and past experiences in a way that is mutually beneficial to my employer as well as myself, allowing future growth and advancement.
Overview
7
7
years of professional experience
Work History
Healthcare Customer Service Representative
TTEC
Greenwood Village, CO
11.2024 - Current
- Collected and delivered prescriptions to patients' homes or other locations in a timely manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed incoming calls from patients and other healthcare facilities to provide information.
- Maintained confidentiality of sensitive customer information at all times.
Retention Specialist (Remote)
TruGreen Lawn Care
Salt Lake City, UT
05.2023 - 02.2024
- Assisted customers with complaints, inquiries, and billing issues while maintaining a high level of customer satisfaction.
- Explained new products and services to customers.
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Referred unresolved customer service issues to designated departments for investigation.
- Conferred with customers to take or enter orders, cancel accounts and gather details of complaints.
Sales Representative
TruGreen Lawn Care
Memphis, TN
02.2023 - 05.2023
- Negotiated pricing contracts with customers to maximize profits.
- Identified opportunities for cross-selling additional products and services.
- Developed key customer relationships to increase sales.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Negotiated deals and handled complaints or objections.
Recovery
Home
Memphis, TN
05.2018 - 02.2023
- Faced multiple health setbacks causing an extended pause in professional endeavors
Education
Associate of Arts - Business Administration
Strayer University
Memphis, TN12-2022
High School Diploma -
Raleigh Egypt High School
TNSkills
- Customer Relations
- Customer Retention Strategies
- Effective Communication
- Emotional Understanding
- Effective Listening
- Technical Proficiency
- Strong Patience
- Adaptability
- Detail-Oriented Approach
- Problem-Solving
- Emotional Intelligence
- Office 365 Application Skills
- Data Entry
- Call center experience
- Empathy and patience
- Healthcare industry
- Patient payment processing
- HIPAA compliance
Accomplishments
- Spring 2020-President's List
- Summer 2020-President's List
- Fall 2020-President's List
- Winter 2020-President's List
- Spring 2021-Dean's List
- Summer 2021-Dean's List
- Fall 2021-Honor Roll
- Winter 2021-President's List
- Spring 2022- Honor Roll
- Winter 2022- Honor Roll
Education and Training
other,false,other
References
References available upon request.
References
References available upon request.
Timeline
Healthcare Customer Service Representative
TTEC
11.2024 - Current
Retention Specialist (Remote)
TruGreen Lawn Care
05.2023 - 02.2024
Sales Representative
TruGreen Lawn Care
02.2023 - 05.2023
Recovery
Home
05.2018 - 02.2023
Associate of Arts - Business Administration
Strayer University
High School Diploma -
Raleigh Egypt High School
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