Lakavia Stallworth

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• Assisted customers with inquiries regarding healthcare services and insurance coverage.
• Educated patients on billing processes and payment options, enhancing understanding and satisfaction.
• Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
• Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.

• Managed customer inquiries through multiple channels, ensuring timely and accurate responses.
• Resolved complex customer issues, utilizing problem-solving skills to enhance satisfaction.

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• Implemented strategies to reduce response time, improving overall customer experience quality.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Trained new team members on company policies and customer service best practices.
• Documented customer interactions in CRM system, maintaining detailed records for future reference.
• Collaborated with cross-functional teams to improve service delivery processes and efficiency.
• Provided feedback on product and service improvements based on customer interactions and trends.