Hi, I’m
Faith Thompson
Keller,TX
Summary
Skilled in interviewing, records searching and documentation. Excellent critical thinking and organizational abilities. Proficient in management , industry practices and compliance requirements. Honest communication and always a listener first and most of all love embracing change. Dedicated team player adept at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Overview
3
years of professional experience
Work History
AmazonDallas, TX
Customer Service Associate
07.2023 - 12.2023
Job overview
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Educated customers on special pricing opportunities and company offerings.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Troubleshot shortages and overages to support quality control efforts.
Medical AssociatesDallas, TX
Customer Service Supervisor
01.2023 - 06.2023
Job overview
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Answered phone calls and responded to questions and concerns.
- Adhered to all policies, processes and legal guidelines
Planet FitnessSacramento, CA
Planet Fitness Manager
06.2021 - 04.2022
Job overview
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Troubleshot shortages and overages to support quality control efforts.
- Processed documentation and troubleshot discrepancies to build client rapport.
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
Education
ARCSacramento, CA
Business
05.2027
Skills
- Customer Support
- Team Collaboration
- File Management
- Data Analysis
- Creative Problem Solving
- Embracing Change
- Honest Communication
- Decision Making
Timeline
Customer Service Associate
Amazon
07.2023 - 12.2023
Customer Service Supervisor
Medical Associates
01.2023 - 06.2023
Planet Fitness Manager
Planet Fitness
06.2021 - 04.2022
ARC
Business
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