Faith Tolley
Dundalk,MD
Summary
Dedicated professional with strong customer service and time management skills. Experienced in training staff and ensuring health and safety standards, effectively contributing to a positive environment.
Overview
5
5
years of professional experience
Work History
Canine Coach
Dogtopia of Canton
Baltimore, Maryland
07.2025 - Current
- Supervised daily activities of dogs in play areas.
- Ensured safety and well-being of all dogs during interactions.
- Trained new staff on dog behavior and care protocols.
- Maintained cleanliness and organization of facility and equipment.
- Developed engaging activities to promote socialization among dogs.
- Communicated with pet owners regarding dog behavior and care needs.
- Collaborated with team members to improve operational procedures.
- Monitored health and wellness of dogs, reporting any concerns promptly.
- Established appropriate disciplinary actions according to established policies.
Cleaner
Kelbry Cleaning Services, LLC.
Baltimore, Maryland
04.2025 - 05.2025
- Performed thorough cleaning of bathrooms, sanitizing all surfaces including toilets, sinks, countertops, mirrors, and floors to uphold hygiene standards.
- Disinfected doorknobs, light switches, telephones, computers, desks, and other high-touch surfaces to reduce the risk of cross-contamination.
- Sanitized frequented areas and equipment using approved supplies.
- Operated cleaning equipment to ensure high standards of hygiene and safety.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Washed windows and glass surfaces to enhance visibility and cleanliness, glass partitions and mirrors with cleaners and sponges.
- Transported trash bags to designated disposal areas.
- Managed inventory of cleaning supplies, ensuring timely replenishment to maintain operational readiness.
- Followed detailed cleaning schedules to meet client expectations consistently.
- Followed health regulations for handling hazardous cleaning chemicals.
Crew Member
Dunkin Donuts
Dundalk, Maryland
09.2023 - 04.2025
- Prepared and served high-quality beverages and food items to customers.
- Engaged with customers to provide a welcoming atmosphere and address inquiries.
- Collaborated with team members to ensure efficient service during peak hours.
- Operated cash register, processed transactions, and handled customer payments.
- Assisted in training new crew members on store procedures and customer service.
- Maintained cleanliness of workstations and dining areas for customer satisfaction.
- Followed food safety guidelines to ensure product quality and hygiene standards.
- Adhered to health department regulations regarding food handling procedures.
- Entered orders into a computer system to send order details to the kitchen; mentioned customers' special requests and food allergies in person.
Restaurant Hostess/Cashier
Boulevard Diner
Dundalk, Maryland
12.2021 - 02.2025
- Greeted and seated guests promptly.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Managed reservation system to optimize table turnover.
- Handled customer inquiries and resolved minor issues efficiently.
- Assisted in training new host staff on best practices.
- Maintained cleanliness and organization of the front area.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Inspected dining and serving areas for cleanliness and proper setup.
Hostess
Sunset Cove
Bowley's Quarters, MD
05.2024 - 11.2024
- Coordinated reservations and seating arrangements to enhance guest experience and minimize wait times.
- Greeted and seated guests in a welcoming manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Organized and updated waiting list for guests upon arrival,, ensuring that all parties were seated in a timely manner.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Demonstrated strong interpersonal skills when interacting with customers.
- Engaged with patrons to provide information, address inquiries, and resolve complaints effectively.
- Assisted in training new staff on hosting procedures and protocols.
Education
High School Diploma -
Rosesale Baptist
Rosedale, MD05-2023
Skills
- Customer service
- Scheduling appointments
- Phone management
- Email correspondence
- Attention to detail
- Time management
- Records management
- Problem solving
- Conflict resolution
Timeline
Canine Coach
Dogtopia of Canton
07.2025 - Current
Cleaner
Kelbry Cleaning Services, LLC.
04.2025 - 05.2025
Hostess
Sunset Cove
05.2024 - 11.2024
Crew Member
Dunkin Donuts
09.2023 - 04.2025
Restaurant Hostess/Cashier
Boulevard Diner
12.2021 - 02.2025
High School Diploma -
Rosesale Baptist