Faith Tyson
Baltimore,MD
Summary
Resourceful service oriented professional known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Server/Cashier
Sydney Ice Cream
Baltimore, MD
06.2024 - 08.2024
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, new offerings, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Monitored kitchen and service station for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the service area, restocking supplies..
Surgical Tech Assistant
University of Maryland Medical Center
Baltimore, MD
06.2021 - 08.2021
- Company Overview: University Of Maryland
- University Of Maryland
- Assisted in prepping operating room for surgery by sterilizing instruments and setting up equipment.
- Maintained sterile environment in the operating room during surgical procedures.
- Provided assistance to surgeons, circulating nurses, and anesthesiologists with patient positioning, draping, and preparation of operative sites.
- Monitored patient vital signs and reported changes to the medical team as necessary.
- Transported patients to recovery area after completion of surgery.
- Kept accurate records of all supplies used during surgeries.
- Observed patient's condition throughout procedure and reported any unusual findings or symptoms to the medical staff immediately.
- Provided emotional support to family members before, during, and after surgery.
Library Assistant
Enoch Pratt Free Library
Baltimore, MD
06.2019 - 08.2019
- Company Overview: Enoch Pratt Library
- Enoch Pratt Library
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Provided reference and reader's advisory services to library patrons.
- Assisted customers with inquiries, book/media locations and loans.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Conducted inventory of library collections on a regular basis.
Education
High School Diploma -
Edmondson Westside High School
Baltimore, MD06-2023
Some College (No Degree) - Biology
Morgan State University
Baltimore, MDSkills
- Computer Training
- Team Management
- Goal Setting
- Organization
- Time Management
- Communication
- Exceptional Customer Service
- Attention to Detail
- Strong Work Ethic
- Guest Relations Management
References
References available upon request.
Timeline
Server/Cashier
Sydney Ice Cream
06.2024 - 08.2024
Surgical Tech Assistant
University of Maryland Medical Center
06.2021 - 08.2021
Library Assistant
Enoch Pratt Free Library
06.2019 - 08.2019
High School Diploma -
Edmondson Westside High School
Some College (No Degree) - Biology
Morgan State University