Angelica Clervil-Leblanc
North Miami,FL
Summary
As a versatile and customer-oriented individual, I have the knowledge to how to communicate with customers both in retail and restaurant setting, ensuring exceptional service and delivering an unforgettable experience.
Overview
1
1
year of professional experience
Work History
Server/Cashier
Tropical Smoothie Cafe
03.2024 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Froster
Nothing Bundt Cakes
12.2023 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Cashier/Seller
Bath & Body Works
08.2023 - 12.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Miami Norland Senior High School
Miami, FL06.2023
Skills
- Retail sales (2 years)
- Cashiering
- Sales
- Merchandising
- Communication Skills
- English
- Retail Management
- Food handling (1 year)
- Restaurant Experience
- Customer service
- Serving
- Barista experience
- Hospitality
- Presentation skills
- Inside sales
- Cash register
- Computer skills
- Guest services
- Cooking
- Restaurant experience
- Typing
- Fashion retail
- Cosmetology
- Front desk
- Cash handling
- Negotiation
- Fine dining experience
- Guest relations
- Hotel experience
- Baking
- Kitchen experience
- Upselling
- Spanish
- Bartending
- Bilingual
- Sanitation
- Food service
- Communication skills
- Organizational skills
- Intake
- Phone etiquette
- Load & unload
- Time management
- Stocking
- Shipping & receiving
- POS
- Computer literacy
- Microsoft Excel
- Fast casual experience
- Food safety
- Office experience
- Microsoft Office
- Data entry
- Administrative experience
- Writing skills
- Aloha POS
- Basic math
- Catering
- Retail math
- Cleaning
- Bussing
Personal Information
Willing To Relocate: Anywhere
Timeline
Server/Cashier
Tropical Smoothie Cafe
03.2024 - 05.2024
Froster
Nothing Bundt Cakes
12.2023 - 01.2024
Cashier/Seller
Bath & Body Works
08.2023 - 12.2023
High School Diploma -
Miami Norland Senior High School