Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Faith Uzoma-Bernards

North Chelmsford,MA

Summary

Proven System Administrator with 3+ years providing expert technical support. Skilled in Network Troubleshooting and fostering effective communication, I have significantly improved issue resolution times and user satisfaction. With my existing knowledge and expertise, I am looking to obtain a challenging position associated with new technology.

Overview

3
3
years of professional experience
1
1
Certification

Work History

System Administrator

Btechn
01.2024 - Current
  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
  • Managed onboarding and offboarding of employees.
  • Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
  • Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
  • Provisioned new software and hardware for use, following established security policies.
  • Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.

Operational Manager

AIONN FASHION
11.2021 - Current
  • Streamlined operational processes by implementing efficiency improvements and reducing waste.
  • Analyzed data trends to identify areas for process improvement, ultimately driving higher levels of performance across all departments.
  • Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
  • Led cross-functional teams in the successful implementation of new systems and procedures.

Junior Linux System Administrator

DATAONE SOLUTIONS
05.2022 - 12.2024
  • Spearheaded migration projects from legacy systems to updated Linux platforms while minimizing disruption to daily operations.
  • Developed custom tools to monitor performance metrics, leading to more efficient resource allocation.
  • Provided top-notch technical support to end-users, resolving issues promptly and effectively.
  • Aided in troubleshooting complex hardware issues alongside vendors'' technical support representatives until resolution was achieved.

Education

MBA - INFORMATION TECHNOLOGY MANAGEMENT

Rivier University
Nashua, NH
05-2022

Bachelor of Science - Sociology

LAGOS STATE UNIVERSITY
LAGOS NIGERIA
01-2014

Skills

  • Network Troubleshooting
  • operating Systems :Linux (Red Hat, Rocky-Linux & Oracle Linux
  • Remote Access
  • Hardware troubleshooting
  • Technical Support
  • User Management
  • Server Management
  • Other Tools :VMware ESXi, Virtual box

Certification

- Red Hat Certified System Administration (RHCSA) IN VIEW

Languages

English
Native or Bilingual

Timeline

System Administrator

Btechn
01.2024 - Current

Junior Linux System Administrator

DATAONE SOLUTIONS
05.2022 - 12.2024

Operational Manager

AIONN FASHION
11.2021 - Current

MBA - INFORMATION TECHNOLOGY MANAGEMENT

Rivier University

Bachelor of Science - Sociology

LAGOS STATE UNIVERSITY

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Faith Uzoma-Bernards